Teams at Veterinary Emergency Group

Provide warm, empathetic customer service for veterinary emergency patients: greet customers, manage calls/emails/texts, route urgent medical issues, process payments, update clinical teams, follow up post-visit, and support difficult financial or end-of-life conversations.

Lead and manage the veterinary nursing team to ensure excellent emergency patient care. Oversee scheduling, payroll, hiring, onboarding, performance, licensure compliance, training, mentorship, and daily hospital flow. Partner with hospital leadership and clinicians to resolve care and team issues and foster a learning, values-driven culture.

Greet and support customers in-person, phone, and online; manage communications and routing urgent medical calls; process payments; provide empathetic guidance on finances and end-of-life decisions; follow up after visits; keep clinical staff informed and create memorable customer experiences.