Teams at Versaterm, Inc.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

Lead end-to-end implementations of Versaterm public safety software: scope, configure, test, train, and provide go-live support. Manage project plans, engage stakeholders, resolve technical issues, mentor junior specialists, support pre-sales, and improve implementation processes. Ensure CJIS compliance and pass fingerprint-based background checks.

Lead end-to-end delivery of large, complex Versaterm implementation projects. Define delivery approaches, own executive client relationships, resolve complex integration and configuration challenges, develop standards and mentor implementation staff, and partner cross-functionally on pre-sales and strategy.