Jobs at Versaterm, Inc.

Owns Marketo, Salesforce marketing operations, CaPDB market intelligence data, funnel governance, campaign execution, attribution, reporting, and data quality. Leads lead scoring, routing, lifecycle management, system enhancements, QA, vendor data programs, and cross-functional projects. Provides guidance and informal mentorship to junior team members while partnering with Sales, Revenue Operations, Marketing, Analytics, and GTM Systems to improve pipeline performance and operational scalability.

Leads the architecture, development, deployment, and production support of secure, scalable SaaS software across a public safety platform. Champions AI-native development practices, including coding agents, automated testing, code review, and agent workflows. Mentors engineers, collaborates cross-functionally, improves reliability and performance, manages incident response, and implements secure development practices for sensitive criminal justice data.

Own and expand a portfolio of strategic public safety accounts through upselling, cross-selling, renewals, and multi-product adoption. Build executive relationships, develop account plans, navigate public-sector procurement, manage pricing and expansion conversations, forecast accurately, and maintain CRM hygiene. Partner with customer success, implementation, product, marketing, support, and contracts teams. Represent the company at customer sites, user groups, and conferences, with approximately 70% travel.

Leads strategy and execution of B2B demand generation programs for a SaaS public safety technology portfolio. Owns campaigns, marketing automation, CRM usage, content, webinars, pipeline growth, budgets, KPIs, reporting, and ROI optimization. Partners with Sales, Product, and Customer Success on positioning, launches, enablement, and market expansion. Mentors colleagues and leads complex cross-functional initiatives while ensuring CJIS security compliance.

Identify, qualify, advance, negotiate, and close enterprise sales opportunities for public safety software solutions. Build territory pipelines, meet quotas, manage complex government buying cycles, demonstrate products, communicate value to agency decision-makers, and maintain customer relationships. Use MEDDPICC, Challenger Sales, persona-based value mapping, AI-enabled sales tools, and Salesforce CRM to manage opportunities and forecasts. Travel up to 75% and comply with CJIS security requirements.

Drive revenue growth and territory expansion for AI-assisted public safety SaaS products. Own the full sales cycle from prospecting through contracting and close, deliver product demonstrations, qualify opportunities using MEDDPICC and Challenger Sale, manage pipeline and forecasting in Salesforce and Gong, expand existing accounts, and build relationships with public safety agencies, government partners, and executive stakeholders.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.