Teams at UserTesting

Own enterprise account growth across North America by retaining and expanding customers, achieving sales and retention targets, developing territory and account plans, building pipeline, forecasting accurately, and managing complex SaaS sales cycles. Collaborate with Customer Success, Solutions Consulting, Business Development, Marketing, Partnerships, and other teams to drive customer outcomes. Maintain executive relationships and sales documentation in Salesforce, Gong, and related tools.

Guide customers in planning and executing UX research using UserTesting. Lead onboarding, workshops, and training; advise on research methods, participant targeting, analysis, synthesis, and recommendations. Help organizations scale research, measure ROI, and embed insights into product decisions. Partner with Customer Success, Sales, Product, and account teams to improve customer retention, adoption, and research maturity.

Develop and execute integrated marketing strategies for North American enterprise accounts. Lead ABM, demand generation, digital, email, industry, and field campaigns; partner with enterprise sales on account prioritization and messaging; manage events and executive experiences; create content and enablement; coordinate cross-functional teams; and measure pipeline, revenue, and campaign performance.