Teams at Upwind Security

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Build strategic customer relationships, lead technical onboarding and cloud deployments, provide hands-on support, drive feature adoption, gather feedback, lead roadmap discussions, and partner with sales on renewals and expansions. The role advocates for customer needs across Product Management and Technical Support while helping customers realize the value of the cloud security platform.

Build and run Upwind's GTM enablement function: create playbooks, onboarding, POV/POC motion, battlecards, and recurring training. Partner with RevOps, Sales, SE, CS, and Product Marketing to shorten ramp, drive adoption of GTM tools, measure enablement impact on ACV/win rates, and coach managers to improve pipeline and expansion outcomes.