Hello, we're Upserve
Upserve is a leading full-service Restaurant Management Platform. In a single platform, Upserve offers cloud POS, actionable analytics, and seamless integration with leading 3rd party restaurant apps. Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners to serve over 23 million meals per month.
Why Work with Us?
Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years.
An Insider's view of Upserve
What’s the vibe like in the office?
The Colorado office is a great office to be a part of. The employees get along great and we have a ton of fun after work hours. We have a fun committee who plans work activities, we do weekly happy hours, wellness weeks, and are even participating in kickball this summer.
Customer Support Specialist
What does your typical day look like?
Being a Customer Success Manager at Upserve, I can say no two days are ever the same. The common thread of my days is collaboration, working with our support staff, other customer success managers or our customers. My days are focused on making sure that I am providing the best information to our customers to enrich and grow our partnership.
Customer Success Manager
What makes someone successful on your team?
Being flexible and open is most important. A person who is ready to help their fellow teammates but who is also receptive to the help their teammates offer in return will find success at Upserve. Every shift is different, so being prepared for new and difficult challenges definitely will prepare someone for success on our team.
Customer Support Specialist
How do your team's ideas influence the company's direction?
Support is a front line for feedback about customer's immediate problems and issues with our products. While we are fixing any given issue, we receive feedback from the client about how this particular feature could work better or even suggestions of things they would like to see. We are able to take that feed back to our Dev and Q/A teams to shape
Manager, Customer Support
Where we are
Located right in LoDo- the bustling downtown area with great dining, shopping, and Union Station just blocks away!
999 18th Street, Denver, CO 80202
Perks + Benefits
Health Insurance & Wellness
Health Insurance Benefits
Retirement & Stock Options
Child Care & Parental Leave
Generous Parental Leave
Flexible Work Schedule
Job Training & Conferences
Technology we use
- React NativeLibraries
- Ruby on RailsFrameworks
- Microsoft SQL ServerDatabases
- Lean DesignDesign
- MarketoLead Gen
Our funding history
$1M in Funding
$7.5M in FundingInvestors: Index Ventures, Greylock Partners, First Round Capital, NextView Ventures, Lowercase Capital
$12M in FundingInvestors: Shasta Ventures, NextView Ventures, Index Ventures, Greylock Parnters
$20M in FundingInvestors: Pritzker Group Venture Capital, Shasta Ventures, NextView Ventures, Index Ventures, First Round Capital
Investors: Vista Equity Partners