Teams at Updater

Serve as first contact for helpdesk tickets, resolve Tier 1/2 issues across macOS/Windows, manage onboarding/offboarding and hardware lifecycle, lead IT knowledge management (Confluence/Helpdesk KB) with machine-readable documentation for AI assistants, and perform Tier 2 SaaS administration (Okta, Google Workspace, Slack, Atlassian, Intune, Freshservice).

Own and scale a portfolio of high-value service provider partnerships. Manage day-to-day partner relationships, monitor KPIs, audit digital customer journeys and API integrations, optimize partner performance and monetization, present performance reports, negotiate incentives, and handle partnership administration including contract and commission reconciliation.

The VP of Data will lead data strategy and architecture, manage data engineering teams, and drive data-driven decision making across the organization.