Teams at University of Massachusetts Global

Provide technical, administrative, and accessibility support for online courses and LMS users. Troubleshoot LMS and integrated tools, perform accessibility and UX audits, build and update course content, create captions/transcripts, deliver trainings, and coordinate with stakeholders to ensure course readiness and WCAG 2.2 compliance.

Provide student-focused support across the student lifecycle: financial aid guidance, student account assistance, registration and graduation support, military student certification, document tracking, reporting, and collaboration with campus offices to resolve student issues.

Part-time QA specialist performs structured reviews of online courses using the CQCE Course Audit Tool, documents findings, ensures WCAG 2.1 AA accessibility, executes minor course updates (HTML, LMS tasks, LTI), and collaborates with instructional designers to improve course quality and compliance.