Jobs at Unite Us

Manage and optimize Salesforce and Pardot environments, lead Pardot administration and marketing automation, design scalable automations and integrations, enforce data governance, build reports and attribution, support users via tickets and enablement, and partner cross-functionally to drive GTM outcomes.

Lead enterprise sales efforts across the West Coast, build executive relationships, manage pipeline and forecasts, drive large healthcare and government deals, mentor sales team, and collaborate with cross-functional teams to meet quarterly and annual revenue targets.

Provide operational and analytical support for community strategy across Customer Success and Sales. Manage escalation processes, SOPs, playbooks, Salesforce tracking, customer surveys, adoption metrics, and partner engagement insights. Coordinate with Sales, Implementation, Marketing, RevOps, Analytics, community organizations, and customers to improve retention, onboarding, escalation resolution, and engagement outcomes. Facilitate escalation reviews, support community-focused events, and develop models that drive adoption.

Own strategic customer relationships across complex healthcare and government accounts. Develop success plans, drive product adoption and measurable outcomes, manage account health, renewals, retention, and expansion opportunities. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives while mitigating risks and advocating for customer needs. Use customer and platform data to generate insights, improve workflows, and strengthen customer value. Serve as a resource to peers and promote best practices.

Design, build, and operate secure, scalable cloud infrastructure and platform capabilities. Implement IaC, improve CI/CD, observability, and automation. Lead incident response, reliability, and DevSecOps practices. Mentor engineers, drive platform standardization, document runbooks, and participate in a 24/7 on-call rotation to support production systems and remediation of systemic infrastructure issues.

Lead enterprise implementation engagements from discovery through handoff, translating customer requirements into scalable workflows and implementation roadmaps. Manage cross-functional delivery, drive stakeholder alignment, mitigate risks, run governance and workshops, and support adoption. Contribute to delivery methodology improvements and provide consultative guidance to complex customers.

Lead Deal Desk execution and continuous improvement: support complex enterprise deals, validate pricing and contracts, coordinate approvals, manage escalations, ensure Salesforce/CPQ data integrity, analyze deal trends, develop processes, documentation, reporting, and train sales and cross-functional teams.

Lead and grow a data engineering team to design, build, and operate scalable, cost-efficient data lakehouse pipelines and infrastructure. Define technical strategy, enforce engineering best practices (CI/CD, testing, monitoring), own roadmap and capacity planning, collaborate with product and engineering stakeholders, manage on-call and operational automation, and hire talent. Ensure data governance, lineage, and compliance in a regulated healthcare environment.

Lead operational execution of community strategy by standardizing processes, managing escalation tracking in Salesforce, coordinating with RevOps/Analytics, enabling Customer Success and Sales, driving retention and partner engagement, maintaining SOPs/playbooks, tracking metrics and surveys, and supporting community marketing and events.

Own retention and expansion for strategic enterprise accounts in Nebraska. Build C-suite relationships, create multi-year account plans, negotiate complex renewals and upsells, analyze platform utilization to produce ROI, lead cross-functional initiatives to drive adoption and outcomes, forecast revenue, run executive business reviews, and mentor peers. Requires senior customer success experience and travel up to 30%.