Jobs at Unite Us

Lead end-to-end enterprise implementations as project manager and customer point of contact. Responsibilities include assessing workflows, managing configurations and go-live support, coordinating cross-functional dependencies, developing training and documentation, launching coordinated care networks, managing project plans, supporting SAML SSO implementations, and maintaining project pipeline data. The role requires strong customer relationship management, communication, consultative problem-solving, adaptability, and data analysis skills.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.

Leads complex enterprise implementation engagements from discovery through delivery and transition. Translates customer requirements into solution designs, workflows, implementation plans, and technical recommendations; coordinates cross-functional teams, manages milestones and risks, facilitates governance, and supports customer onboarding and adoption. The role also develops implementation frameworks, transition plans, and knowledge-transfer materials while serving as a trusted advisor to executive stakeholders.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, develop account strategies, lead QBRs and outcome narratives, solve cross-functional workflow challenges, translate customer needs into product feedback, and advocate for customer priorities internally. The role also includes mentoring junior team members and contributing to team initiatives and playbooks. This is a remote, U.S.-based position restricted to Florida residents with approximately 30% travel.

Manage a high-volume, tech-touch customer portfolio using scalable engagement, onboarding, adoption, retention, and expansion strategies. Segment accounts, develop customer value plans, automate engagement workflows in Salesforce, monitor GRR and CSQL metrics, support pipeline forecasting, and collaborate cross-functionally to improve customer experience and program performance.

Own strategic customer relationships, account plans, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives. Use customer and platform data to identify risks, improve workflows, demonstrate measurable value, and advocate for customer needs. Serve as a trusted resource to peers while driving customer outcomes and team effectiveness.

Supports Customer Success and Sales through community strategy enablement, escalation management, process standardization, Salesforce tracking, analytics, customer retention, and adoption initiatives. The role develops SOPs and playbooks, facilitates escalation reviews, monitors engagement and network health, coordinates cross-functional teams, supports community-focused marketing events, and partners with customers, community organizations, government agencies, nonprofits, and healthcare organizations.

Designs and maintains scalable data architecture, warehouses, ETL/ELT pipelines, and data platforms. Responsibilities include ensuring data quality, integrity, governance, accessibility, reliability, and performance; supporting customer onboarding and analytics tools; contributing to architecture and engineering best practices; troubleshooting complex data issues; and participating in on-call rotations. The role collaborates with engineering, product, solutions, business intelligence, and other cross-functional teams in healthcare and social care data environments.

Own strategic customer relationships, account strategies, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder communications, business reviews, escalations, and value discussions. Use platform data and customer insights to improve workflows, mitigate risks, and drive measurable outcomes. Coordinate cross-functional teams, lead customer initiatives, advocate for customer needs, and share best practices with peers.

Leads architecture, design, and hands-on development for scalable backend APIs and interoperability services. Sets engineering standards, drives cross-team technical initiatives, mentors engineers, reviews code and designs, manages technical risks, and partners with engineering leadership on roadmaps. The role focuses on distributed systems, authentication, cloud SaaS, API integrations, and standards such as FHIR, while contributing production code and fostering collaboration.

Senior Sales Operations Manager responsible for managing sales processes, deal desk execution, commercial approvals, territory and quota planning, Salesforce requirements, pipeline and forecast reporting, and revenue performance insights. The role partners with sales, finance, and revenue operations leadership to improve seller productivity, maintain data quality, support revenue planning, and strengthen operational discipline. This is a remote U.S.-based position with approximately 5% travel.

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

Lead enterprise sales efforts across the West Coast, build executive relationships, manage pipeline and forecasts, drive large healthcare and government deals, mentor sales team, and collaborate with cross-functional teams to meet quarterly and annual revenue targets.