Teams at Coursera + Udemy

Develop and optimize pricing architecture, regional pricing, packaging, bundles, and subscription tiers across Marketplace and Subscription products. Build data-driven business cases, analyze competitive pricing, design pricing experiments, and evaluate customer willingness-to-pay, elasticity, conversion, GMV, and lifetime value. Collaborate with Product, Marketing, Engineering, Analytics, and Finance, while presenting pricing recommendations and experiment findings to senior stakeholders.

Leads consumer monetization strategy across pricing, promotions, packaging, lifecycle marketing, and retention. Establishes planning, forecasting, performance reviews, and commercial diagnostics while partnering with Product, Marketing, Analytics, Finance, Engineering, and Growth. Evaluates revenue, conversion, customer lifetime value, retention, profitability, and growth tradeoffs, influences senior stakeholders, and drives operational excellence across the monetization organization.

Provides operational support to Udemy Business customers by managing licenses, configurations, learning paths, catalog recommendations, reporting, support requests, and platform adoption activities. The role serves as a knowledgeable partner to customer administrators, facilitates training and webinars, coordinates requests across accounts, identifies improvement opportunities, and escalates issues to appropriate internal teams.