Lead Customer Account Specialist
Greater Denver Area
1 week ago
We’re looking for someone who has a love of teamwork, deep empathy for others, and a strong commitment to providing the best experience for our instructors.
In the beginning, you’ll take the time to understand the Udemy platform thoroughly so you can effectively communicate with customers and understand their issues. After learning the ropes, you’ll manage a group of remote associates while providing white-glove services for our top instructors.
You will be an ambassador for our instructor partners and be in constant communication with our associates, top instructors, and our instructor success team. To do this, you’ll be elevating the Instructors voice and highlighting key trends and patterns that the Instructors are experiencing to Product, Marketing, and other relevant teams. #LI-EB1