Jobs at Twilio

Leads global sales operations rhythms and strategic projects across field sales, specialists, and partners. Responsibilities include managing performance reviews, delivering executive business updates, providing performance insights, supporting localized planning, implementing sales initiatives, and aligning cross-functional teams. The role partners with senior sales leaders and operations groups to standardize planning, improve adoption of transformational programs, and drive operational excellence across a large technology sales organization.

Lead and grow strategic, regulated-vertical customer accounts for Twilio's messaging, voice, and email services. Develop and execute account strategies, drive revenue and gross profit, run consultative sales cycles, maintain accurate pipeline and forecasts in Salesforce, and collaborate cross-functionally with product, finance, support, and operations to identify expansion opportunities.

Provides technical leadership for enterprise AI security, designing secure AI platform architectures, vetting frameworks, identity and posture management for AI agents, and preventative security guardrails. The role requires building scalable security systems with Python, Go, or Java, managing infrastructure as code, addressing cloud and container security, mentoring engineers, and advising leadership on AI security risks.

Own Twilio’s Trust Hub KYC products end to end, developing product vision, strategy, and roadmap; leading cross-functional planning, design, development, and launches; translating customer needs into requirements; analyzing product metrics; managing stakeholders; and conducting data-driven business reviews. The role requires extensive product management experience in SaaS, IaaS, or PaaS, strong analytical and technical judgment, executive influence, and the ability to navigate ambiguous challenges.

Supports Account Executives throughout the sales cycle by coordinating cross-functional requests, preparing pricing and deal structures, creating and amending order forms, managing CPQ quote workflows, researching customer accounts, and maintaining team trackers. The role partners with Deal Desk, Legal, Security, Contracts, Billing, and Pre-Sales teams to ensure accurate paperwork, resolve challenges, and streamline sales operations.

Design end-to-end onboarding and compliance experiences, lead UX research, collaborate with product and engineering, evolve design systems, facilitate team decisions, and drive product strategy and execution.

Lead multi-year product strategy and roadmap for consumption-based billing. Design governance, multi-user approval workflows, role-based security, and enterprise payment integrations. Champion API and developer experience, ensure compliance with global payment/treasury standards, and enable sales teams to manage large, multi-year enterprise agreements.

Lead technical presales for Twilio’s ISV customers by qualifying opportunities, conducting discovery, designing architectures, demonstrating products, developing proofs of concept, responding to RFPs, and delivering technical presentations. Partner with Account Executives, guide customers toward effective API solutions, support complex deals, collaborate with product teams, create reusable enablement materials, and mentor Solutions Engineers.

Lead and coordinate incident response across engineering and cross-functional teams, drive timely incident triage and resolution, communicate status to stakeholders, run post-incident reviews, maintain incident playbooks, and continuously improve incident management processes to minimize customer impact.

Drive architecture, design, and implementation of large-scale software systems. Lead technical strategy, mentor engineers, collaborate cross-functionally, ensure code quality and operational reliability, and guide delivery of complex features and platform improvements.

Lead product strategy and execution for AI-powered solutions across enterprise functions. Build intelligent agents, automation workflows, and operational tools to transform business operations and improve user experiences.

Leads technical presales for strategic customers by conducting discovery, designing architectures, demonstrating Twilio communications products, guiding API solutions, and supporting proofs of concept, RFPs, presentations, and enablement. Partners with Account Executives, builds trusted customer relationships, supports regulated-vertical initiatives, contributes reusable sales materials, makes architectural decisions, coordinates with product teams, and mentors Solutions Engineers.

Architect and build scalable Salesforce and adjacent-system solutions for the opportunity lifecycle. Design front-end (Visualforce/SLDS) and backend (Flows, Apex, Batch), third-party integrations, and data pipelines. Translate business requirements into technical design, lead end-to-end projects, collaborate with global stakeholders, and ensure platform health and user experience for GTM teams.

The Staff Solutions Architect will design and manage solutions for the GTMA Contract Lifecycle team, focusing on Salesforce and CLM tools, collaborating with multiple teams, and ensuring system compliance and operational excellence.

The Staff Software Engineer will architect and implement scalable data systems, collaborate with teams, mentor engineers, and ensure data integrity.

Build AI agents, Python automations, analytics tools, dashboards, and data products that improve telecom product quality, reduce fraud and billing errors, and optimize margins. Analyze complex datasets using SQL, perform root-cause analysis, establish KPIs, and enable self-service insights. Partner cross-functionally with Carrier Relations, Engineering, Product, Supply Operations, and Finance to define requirements, governance, and scalable workflows.

Lead audience acquisition and engagement for flagship events (SIGNAL, World Tour, Exec Connect). Build integrated campaigns across channels, execute in Marketo, analyze performance in Salesforce/Tableau/Excel, optimize messaging and segmentation, localize global programs, enable sales activation, and create reusable event playbooks and reporting.

Design and maintain a dbt-based business data layer for GTM metrics, centralize and reconcile multi-source data, implement automated data quality and reconciliation checks, align and document metrics with stakeholders, mentor analytics team, and lead root-cause investigations into complex data anomalies.

Lead Twilio’s Agent Implementations engineering team, setting strategy and delivering secure, reliable AI agents that consume Twilio platform capabilities. Build systems supporting internal business workflows, identify high-impact use cases, and collaborate across product, platform, security, and go-to-market teams. Hire, mentor, and develop engineering leaders and staff while driving roadmap planning, metrics, reliability, compliance, and operational excellence. The role also requires hands-on technical leadership, rapid customer feedback cycles, and continuous learning.

Acquire new customers, generate revenue within an assigned territory, sell Twilio communication solutions, and close deals among self-service accounts. The role involves understanding customer business and technical needs, designing solution-oriented proposals, explaining complex technical and financial concepts clearly, collaborating with sales and technical teams, managing multiple deals, and helping develop sales processes and playbooks.