Jobs at Twilio

As a Principal Presales Engineer, you will lead technical pre-sales activities, engage customers, propose solutions, mentor peers, and establish trust through effective communication.

Lead prospecting, solution-selling, and closing new enterprise and mid-market accounts for Twilio messaging, voice, and email products. Design technical solutions with customers, collaborate cross-functionally (finance, legal, product, solutions engineering), manage pipeline/forecast in Salesforce, and deliver data-driven territory and account strategies to meet iACV quota.

Lead and expand strategic enterprise retail accounts across the Twilio platform. Develop account strategies, drive multi-product adoption, manage pipeline and forecasts in Salesforce, coordinate cross-functional teams, execute consultative sales cycles, and deliver profitable revenue and gross margin results while acting as a trusted strategic partner.

Own and grow strategic Retail enterprise accounts for Twilio's messaging, voice and email platform. Drive consultative, data-driven sales cycles, forecast and pipeline in Salesforce, collaborate cross-functionally, and deliver revenue and gross profit targets while identifying upsell and cross-sell opportunities.

Lead new business acquisition for Twilio's messaging, voice, and email products across mid-market and enterprise accounts. Prospect, design technical solutions, manage complex contract and pricing negotiations, maintain pipeline in Salesforce, and partner cross-functionally to meet iACV quota while advising product and carrier teams on customer needs.

Lead end-to-end UX for Twilio Voice products, translating telecom abstractions (SIP, WebRTC, real-time media) into developer-focused interfaces. Drive cross-channel coherence, define systems architecture and naming frameworks, integrate voice with conversational AI, mentor designers, and partner with product and engineering leadership to deliver scalable, high-fidelity experiences within Twilio’s One Console.

Partner with R&D leadership to design and deliver localized talent and culture programs. Lead VP/SVP pipelines, succession planning, leadership development, performance calibration, and talent scorecards to align HR cycles with R&D strategic goals.

Lead and scale a Sales Business Partner (SBP) team and act as SBP to a multi-billion dollar sales leader. Provide strategic advisory, drive GTM strategy execution, manage forecasting and pipeline health, run operational cadences, deliver executive reporting, lead local rollout of sales initiatives, and partner cross-functionally to align planning, compensation, and enablement while developing a high-performance, sales-aligned team.

Partner with R&D product leaders to prioritize investments, build ROI-driven financial frameworks, lead forecasting and scenario planning, develop flexible financial models for portfolio optimization and M&A analysis, synthesize insights for executives, and manage a team of 3–4 financial analysts supporting Engagement and Channel products.

Lead the strategic design vision for Twilio Email and SendGrid, defining end-to-end workflows, cross-channel UX harmonization, observability and telemetry patterns, scalable design system primitives, and mentoring designers while partnering with product and engineering leaders to shape long-term platform roadmaps.

The Account Executive 4 will drive customer acquisition for Twilio's messaging, voice, and email products, managing complex sales cycles and contracts in the Financial Services sector.

As a Staff Machine Learning Engineer at Twilio, you will build and maintain data pipelines and ML infrastructure, ensuring high-quality data and model performance while collaborating with product and security teams.

Lead Trust Hub (KYC) product initiatives end-to-end: define vision and roadmap, drive cross-functional delivery, translate customer needs into requirements, set success metrics, run data-driven reviews, and mentor junior PMs to ensure compliant, developer-friendly onboarding experiences.

Partner with R&D, Product, and Engineering as the autonomous finance lead for cloud infrastructure costs. Build dynamic driver-based forecasts and financial models, perform deep-dive variance analyses, identify cost-containment opportunities, track vendor and cloud spend, ensure correct accounting classifications, drive automation and process simplification, and communicate complex cloud cost structures to non-financial stakeholders.

As a Software Engineer on the Segment team, you'll design, build, and scale APIs for customer data solutions, collaborate with cross-functional teams, and improve system reliability through coding and troubleshooting.

Design, implement, test, deploy, and operate features for the Twilio Console using modern JavaScript technologies. Own code, participate in on-call rotation and incident RCAs, write automated tests, reduce technical debt, and collaborate in an Agile/SCRUM team using GitHub, Jira, and CI/CD pipelines.

Lead and grow enterprise Communications platform accounts (Financial Services and Health & Life Sciences). Develop account strategy, run consultative sales cycles, manage forecasts and pipeline in Salesforce, collaborate cross-functionally, and deliver revenue and gross profit results.

Drive net-new customer acquisition and close deals within self-service accounts. Understand customers' business and technical needs, design Twilio API-based communications solutions, collaborate cross-functionally, prioritize multiple deals, and help build processes and playbooks to grow revenue and ensure customer satisfaction.

Qualify leads, acquire new self-service customers across nonprofit and social-impact sectors, design technical solutions using Twilio's communications APIs, manage full sales cycles and pipeline in Salesforce, execute automation strategies to scale customers while preventing churn, collaborate cross-functionally, and communicate technical and financial details clearly to drive revenue and customer satisfaction.

This role involves owning PLG analytics, translating business needs into technical solutions, building strategic partnerships, and synthesizing complex data for insights.