Jobs at Twilio

Lead end-to-end product design for Twilio Identity and Agent Identity experiences, including developer onboarding, configuration, authentication, consent, permissions, and approval flows. Partner with product and engineering leaders, conduct customer research and usability testing, simplify complex identity protocols, contribute to design systems, and mentor designers. The role focuses on highly technical B2B and developer products involving OAuth, tokens, AI agents, and human-in-the-loop controls.

Owns product learning and development for Twilio’s product organization. Designs and delivers PM Academy curricula, competency models, cohort programs, workshops, coaching, and internal playbooks. Builds and drives adoption of AI-enabled product management tools, including prompt libraries, agents, and PRD generators. Partners with product and engineering leaders to identify AI opportunities, lead change, establish champion networks, and measure adoption and business impact.

Own the multi-year technical strategy and architecture for Twilio’s large-scale data platform. Define lakehouse, storage, query, governance, privacy, reliability, and security patterns across ClickHouse, Elasticsearch, and distributed data systems. Establish reference architectures, migration strategies, and operational standards at petabyte scale. Partner across engineering, product, security, and infrastructure; resolve complex distributed-systems issues; document key decisions; mentor senior engineers; and guide technology adoption through prototypes and benchmarks.

Manage daily global partner operations, including support queues, partner applications, deal registrations, lead routing, directory listings, and partner inquiries. Maintain accurate data across Zendesk, Salesforce, Airtable, Impartner, and Crossbeam while meeting onboarding and processing SLAs. Execute manual workflows precisely, resolve operational issues, support channel partners, and identify opportunities for process improvement and automation.

Design and maintain Twilio’s R&D analytics data layer using AWS and analytics modeling tools. Define metrics and data lineage, build automated reconciliation and quality checks, investigate anomalies, and communicate solutions. Collaborate with Product and Engineering, mentor analytics team members, and establish best practices for data modeling, testing, documentation, and code review.

Manage strategic B2B technology customers throughout the post-sales lifecycle. Drive platform adoption, value realization, retention, renewals, and account expansion through customer roadmaps and data-driven strategies. Serve as a trusted advisor to executive, engineering, product, analytics, and marketing stakeholders. Coordinate internal teams to resolve technical challenges, mitigate account risks, develop relationships, and identify growth opportunities.

Provides technical account management for strategic customers, resolving complex application, networking, and cloud-support issues. Partners with developers, architects, Product, and Engineering teams; troubleshoots APIs, code, connectivity, and Twilio libraries; identifies customer trends and product improvements; communicates technical issues clearly; and proactively recommends ways to reduce business-impacting downtime.

Develop and operate highly available, large-scale distributed systems for Twilio SendGrid. Build Go-based microservices, manage AWS and Azure infrastructure with Terraform, improve observability and reliability, and optimize high-throughput email services. Responsibilities include architecture, coding, testing, technical debt reduction, infrastructure modernization, sprint planning, code reviews, and mentoring junior engineers.

Generate and develop sales pipeline for Twilio’s New Business and Strategic Sales teams through account research, outbound calls, personalized emails, and social selling. Build relationships with prospects, meet monthly opportunity-generation goals, use Salesforce, Outreach, and Sales Navigator, and partner with Account Executives on account strategies and territory plans. The role includes structured onboarding and training, with occasional travel for team or project meetings.

Manages and expands Self Service customer accounts, driving renewals, upsells, cross-sells, activations, and revenue growth. Owns pipeline forecasting, executes automated sales plays, protects revenue, prevents churn, and maintains customer satisfaction. Collaborates with product, finance, support, services, and marketing teams while developing account strategies based on data and communicating value to technical and business stakeholders.

Leads and optimizes marketing automation systems, conversational marketing channels, event integrations, and operational workflows. Manages live chat routing, lead distribution, CRM and marketing automation workflows, webinar integrations, AI-enabled processes, and data synchronization troubleshooting. Partners with Marketing, Sales, and Technology teams to align marketing technology architecture with go-to-market strategies and improve conversion and operational efficiency.

Own Twilio Trust Hub products within the Onboarding and Compliance team. Develop product vision, strategy, and roadmaps; lead cross-functional planning, design, development, and launches; translate customer needs into requirements; define and analyze product metrics; manage stakeholders; and conduct data-driven business reviews. The role focuses on streamlined registration experiences and maintaining strong KYC standards.

Leads new customer acquisition and full-cycle enterprise sales for Twilio’s messaging, voice, and email solutions in financial services. Responsibilities include prospecting, consultative solution selling, contract development, forecasting, pipeline management, territory strategy, and cross-functional collaboration with product, finance, legal, pricing, operations, and engineering teams. The role requires technical SaaS or CPaaS sales expertise, strong business development skills, and approximately 30%–40% travel.

Build and scale pipelines that transform conversation data into structured customer memory. Develop LLM extraction and retrieval systems using embeddings, vector search, and ranking; create evaluation benchmarks and regression gates; diagnose production issues through logs, metrics, and traces; and partner with Product and ML teams to improve customer-focused AI systems.

Leads Twilio’s global marketing strategy, analytics, planning, and innovation efforts. Builds and manages a marketing strategy and data analytics team, translates customer and business data into actionable insights, guides campaign and growth decisions, manages marketing spend efficiency and ROI, and develops executive dashboards. Partners with Marketing, Finance, and go-to-market teams while identifying emerging trends, competitive threats, and new growth opportunities.

Staff Product Manager responsible for shaping Twilio’s identity platform, including authentication, authorization, and emerging human and non-human identity products. The role owns product direction, roadmaps, requirements, customer-focused developer experiences, and cross-functional execution with product, engineering, design, and go-to-market teams. Candidates need experience building technical or developer-focused products, strong technical and analytical understanding, and excellent communication skills. Identity management and SDK experience are preferred.

Lead Twilio’s global Developer Relations organization, setting developer marketing strategy and serving as a prominent community figurehead. Build and scale global teams, startups programs, technical content, community forums, ambassador initiatives, and developer events. Partner with Product, Marketing, GTM, PR, and ecosystem organizations to drive developer adoption, advocacy, and product insights. Manage sensitive public community situations and influence executives, media, and technical audiences.

Lead prospecting, consultative solution selling, and closing of new business for Twilio’s Messaging, Voice, and Email products. Own enterprise and mid-market sales cycles, develop territory strategies, manage forecasts and pipelines in Salesforce, and collaborate with product, finance, legal, pricing, operations, and engineering teams. Translate customer business and technical needs into communications API solutions while driving customer acquisition and revenue growth.

Partners with Americas sales leaders to align strategy and execution, improve operational performance, and accelerate growth. Responsibilities include managing forecast and pipeline health, driving sales planning and territory operations, providing business insights, producing executive updates, and coordinating cross-functional initiatives involving finance, HR, marketing, product, and sales operations teams.

Provides proactive executive support through complex calendar and travel management, expense preparation, meeting coordination, agenda and presentation development, and communication support. Builds relationships with executive teams and administrative partners, tracks priorities, facilitates leadership summits and employee events, and helps executives execute business objectives in a remote-first environment.