Jobs at Twilio

Build and own device fingerprinting and fraud detection capabilities for Stytch on Twilio. Partner with product and engineering leadership to define roadmap, author design docs, drive technical decisions, improve production resilience, and mentor other engineers. Operate with high ownership across cross-team integrations and on-call responsibilities.

As a Senior Infrastructure Engineer, you'll design and build scalable cloud infrastructure for Stytch's identity platform, ensuring security and performance, while collaborating with teams to drive technical decisions and mentorship.

The Sales Development Representative will generate new business opportunities, build relationships, and support the sales pipeline using various outreach methods.

As a Senior Software Engineer, you will build backend APIs for authentication and authorization, partner with leadership, and mentor other engineers while improving production quality.

Lead technical pre-sales activities for Twilio's Digital Sales segment: qualify opportunities, design architectures, run demos and POCs, produce RFP/design docs, and act as trusted technical advisor to customers and account teams. Contribute reusable demos and enablement, solve customer technical challenges, and drive improvements across the solutions engineering community.

Design and deliver partner-focused enablement programs to improve partner-led revenue. Build curricula, lead virtual/in-person training, collaborate cross-functionally, measure enablement impact, and drive partner GTM integration and roadmap alignment.

Lead and develop a distributed onboarding operations team, maintain SLAs, make complex onboarding decisions, drive process and tooling improvements, manage workload and staffing, use operational metrics to monitor performance, and partner cross-functionally to improve onboarding effectiveness.

Lead Americas GTM and Marketing recruiting as a strategic TA partner. Build and coach a high-performing team, drive data-driven hiring, implement scalable processes (SOPs, RACI), present insights to executives, and ensure equitable candidate experience and operational excellence across NAMER and LATAM.

Serve as a strategic, data-driven talent advisor for GTM and Sales hiring managers across NAMER. Own full-cycle GTM recruiting, proactively source pipelines, build structured interview plans, guide compensation/offer negotiations, and deliver strong candidate experience while partnering with HRBPs and cross-functional teams. Use ATS/CRM, AI tools, and market intelligence to inform hiring decisions.

Lead Twilio's New Business (ISV) sales team in North America to drive revenue growth and cross-sell Twilio products to Mid-Market and Enterprise accounts. Build sales processes, develop AEs, manage forecasting and fiscal planning, and create scalable programs to increase rep productivity. Report to the RVP and travel ~30–40% for customer and team engagement.

Lead full-cycle technical recruiting for engineering and product roles across NAMER and LATAM. Act as strategic partner to hiring managers, use market data to build pipelines, design structured interviews, drive calibration, and deliver a high-quality candidate experience. Use AI and recruiting tools, negotiate offers including equity, and collaborate with cross-functional HR partners.

Lead prospecting, solution-selling, and closing new enterprise and mid-market accounts for Twilio messaging, voice, and email products. Design technical solutions with customers, collaborate cross-functionally (finance, legal, product, solutions engineering), manage pipeline/forecast in Salesforce, and deliver data-driven territory and account strategies to meet iACV quota.

As a Principal Presales Engineer, you will lead technical pre-sales activities, engage customers, propose solutions, mentor peers, and establish trust through effective communication.

Own and grow strategic Retail enterprise accounts for Twilio's messaging, voice and email platform. Drive consultative, data-driven sales cycles, forecast and pipeline in Salesforce, collaborate cross-functionally, and deliver revenue and gross profit targets while identifying upsell and cross-sell opportunities.

Lead new business acquisition for Twilio's messaging, voice, and email products across mid-market and enterprise accounts. Prospect, design technical solutions, manage complex contract and pricing negotiations, maintain pipeline in Salesforce, and partner cross-functionally to meet iACV quota while advising product and carrier teams on customer needs.

Lead the strategic design vision for Twilio Email and SendGrid, defining end-to-end workflows, cross-channel UX harmonization, observability and telemetry patterns, scalable design system primitives, and mentoring designers while partnering with product and engineering leaders to shape long-term platform roadmaps.

Partner with R&D product leaders to prioritize investments, build ROI-driven financial frameworks, lead forecasting and scenario planning, develop flexible financial models for portfolio optimization and M&A analysis, synthesize insights for executives, and manage a team of 3–4 financial analysts supporting Engagement and Channel products.

Lead end-to-end UX for Twilio Voice products, translating telecom abstractions (SIP, WebRTC, real-time media) into developer-focused interfaces. Drive cross-channel coherence, define systems architecture and naming frameworks, integrate voice with conversational AI, mentor designers, and partner with product and engineering leadership to deliver scalable, high-fidelity experiences within Twilio’s One Console.

Lead architecture and technical roadmap for Twilio's Compliance Experiences platform. Modernize legacy systems into cloud-native microservices, drive AI-augmented development (LLMs/agents), ensure reliability/security at scale, mentor senior engineers, translate regulatory requirements into developer-friendly APIs, and steer cross-team technical strategy and incident remediation.

Partner with R&D, Product, and Engineering as the autonomous finance lead for cloud infrastructure costs. Build dynamic driver-based forecasts and financial models, perform deep-dive variance analyses, identify cost-containment opportunities, track vendor and cloud spend, ensure correct accounting classifications, drive automation and process simplification, and communicate complex cloud cost structures to non-financial stakeholders.