Jobs at Twilio

As a Principal Presales Engineer, you will lead technical pre-sales activities, engage customers, propose solutions, mentor peers, and establish trust through effective communication.

Own and grow strategic Retail enterprise accounts for Twilio's messaging, voice and email platform. Drive consultative, data-driven sales cycles, forecast and pipeline in Salesforce, collaborate cross-functionally, and deliver revenue and gross profit targets while identifying upsell and cross-sell opportunities.

The Transfer Pricing Manager will oversee the global transfer pricing lifecycle, integrating AI and automation into workflows, managing audits, and documenting intercompany transactions to ensure compliance.

Lead architecture, development, and long-term direction of Twilio's Android Voice and Video SDKs. Maintain WebRTC/SIP/C++ layers, improve CI/CD and build pipelines, ensure cross-platform convergence, raise code quality and test coverage, mentor engineers, triage customer issues, and own developer experience and SDK reference apps.

Lead architecture, development, and long-term direction of Twilios Android Voice and Video SDKs. Own SDK roadmap, maintain WebRTC/C++ layers, improve CI/CD and build pipelines, enhance test coverage and reference apps, triage customer issues, and collaborate cross-platform while mentoring engineers and documenting best practices.

Lead Deal Desk operations for NAMER ISV and MarTech sales: structure and approve complex commercial deals, own quote-to-signature process, manage analysts, build pricing frameworks, and partner with legal, finance, product, and operations to ensure commercially sound, high-value agreements.

Lead new business acquisition for Twilio's messaging, voice, and email products across mid-market and enterprise accounts. Prospect, design technical solutions, manage complex contract and pricing negotiations, maintain pipeline in Salesforce, and partner cross-functionally to meet iACV quota while advising product and carrier teams on customer needs.

Lead the strategic design vision for Twilio Email and SendGrid, defining end-to-end workflows, cross-channel UX harmonization, observability and telemetry patterns, scalable design system primitives, and mentoring designers while partnering with product and engineering leaders to shape long-term platform roadmaps.

Lead architecture and technical roadmap for Twilio's Compliance Experiences platform. Modernize legacy systems into cloud-native microservices, drive AI-augmented development (LLMs/agents), ensure reliability/security at scale, mentor senior engineers, translate regulatory requirements into developer-friendly APIs, and steer cross-team technical strategy and incident remediation.

Design, build, deploy, and operate large-scale, highly available distributed systems for Twilio SendGrid. Improve scalability and security, implement reliable components, add monitoring, automate processes, and collaborate with product and engineering to deliver customer-focused features.

Lead pricing strategy and execution for enterprise monetization initiatives. Build price optimization models, design dashboards (Tableau/Looker), analyze complex sales and usage data with SQL, and partner with Deal Desk, Sales, and Finance to protect margins and improve revenue realization.

Lead strategic customer success for large enterprise accounts on Twilio Segment, drive product adoption and retention, build executive relationships, identify expansion opportunities, coordinate cross-functional solutions, mitigate risks, and deliver data-driven customer outcomes.

Design, build, and scale backend systems and APIs for Twilio Segment CDP. Collaborate with product, design, and engineering to balance performance and architecture, troubleshoot reliability, participate in on-call rotation, and drive system-level improvements.

Design end-to-end onboarding and compliance experiences, lead UX research, collaborate with product and engineering, evolve design systems, facilitate team decisions, and drive product strategy and execution.

Lead Impartner PRM platform strategy and integrations with Salesforce, design and optimize partner workflows, manage roadmap and delivery from discovery through UAT, and drive partner adoption and measurable channel metrics across global teams.

Drive architecture, design, and implementation of large-scale software systems. Lead technical strategy, mentor engineers, collaborate cross-functionally, ensure code quality and operational reliability, and guide delivery of complex features and platform improvements.

Own and expand strategic mid-market to enterprise retail accounts by driving multi-product Twilio platform adoption, leading consultative sales cycles, forecasting, and cross-functional account teams to deliver revenue, gross margin, and profitable growth.

Lead and coordinate incident response across engineering and cross-functional teams, drive timely incident triage and resolution, communicate status to stakeholders, run post-incident reviews, maintain incident playbooks, and continuously improve incident management processes to minimize customer impact.

Lead a team to build and scale a centralized B2B demand generation engine. Own full-funnel pipeline targets, multi-channel digital budgets, ABM and inbound programs, AI-first automation, and cross-functional alignment with Sales, Product Marketing, Events, and Brand teams to drive revenue growth for Twilio.org.

This role involves managing ISV customer accounts, executing account strategies, driving revenue, and collaborating with cross-functional teams for optimal performance.