Jobs at Twilio

Lead a global team of quota-carrying account executives serving social impact customers. Drive enterprise new business, cross-sell and upsell growth, strategic account management, complex deal execution, pipeline generation, forecasting, and sales operating cadence. Recruit, coach, train, and manage AE performance while developing customer relationships with C-suite and technical stakeholders and sharing best practices across the organization.

Lead global pricing and monetization strategy for product-led growth. Build price-optimization models, design executive dashboards (Tableau/Looker), analyze sales and usage data, and drive cross-functional execution to maximize revenue and simplify customer purchasing.

Own and scale partner marketing initiatives that drive pipeline growth, including full-funnel co-marketing campaigns, email nurture programs, customer success stories, joint PR, thought leadership, social media, webinars, events, trade shows, and partner networking programs. Coordinate external stakeholders, manage campaign and event deadlines, track budgets and MDF, and measure campaign performance across the B2B technology ecosystem.

Supports partner marketing operations by managing campaign lead uploads, data hygiene, campaign toolkits, partner portal assets, co-branded content reviews, event logistics, vendor communications, registration tracking, purchase orders, invoices, and budget records. The role coordinates scalable partner programs and maintains accurate reporting data using Salesforce, Tableau, and spreadsheet tools.

Leads technical pre-sales activities for Twilio’s communications products, partnering with Account Executives on qualification, demonstrations, proofs of concept, RFPs, technical presentations, and solution design. Discovers customer needs, recommends API-based architectures, presents product demonstrations, builds trusted technical relationships, and guides customers toward successful implementations. Also contributes reusable demonstration materials, knowledge sharing, and internal technical projects.

Lead technical response to security incidents across Twilio's global cloud infrastructure. Triage, contain, remediate, document incidents, drive post-incident improvements, automate workflows (SOAR), extend SIEM capabilities, participate in on-call rotation, mentor teammates, and collaborate with R&D to improve detection and threat mitigation.

Lead technical pre-sales activities for Twilio’s communications products, including discovery, solution architecture, demonstrations, proofs of concept, RFPs, technical presentations, and enablement. Partner with Account Executives, guide customers toward best-practice API solutions, build trusted relationships with technical and business stakeholders, resolve customer and internal challenges, and create reusable demonstrations and presentation materials.

Responsible for acquiring new mid-market and enterprise customers by prospecting, solution selling, and closing opportunities across Twilio’s messaging, voice, and email products. The role manages analytical sales cycles, customer requirements, contracts, territory strategies, pipeline forecasting, and cross-functional collaboration with product, finance, legal, pricing, operations, and engineering teams.

Leads global sales operations rhythms and strategic projects across field sales, specialists, and partners. Responsibilities include managing performance reviews, delivering executive business updates, providing performance insights, supporting localized planning, implementing sales initiatives, and aligning cross-functional teams. The role partners with senior sales leaders and operations groups to standardize planning, improve adoption of transformational programs, and drive operational excellence across a large technology sales organization.

Provides technical leadership for enterprise AI security, designing secure AI platform architectures, vetting frameworks, identity and posture management for AI agents, and preventative security guardrails. The role requires building scalable security systems with Python, Go, or Java, managing infrastructure as code, addressing cloud and container security, mentoring engineers, and advising leadership on AI security risks.

Own Twilio’s Trust Hub KYC products end to end, developing product vision, strategy, and roadmap; leading cross-functional planning, design, development, and launches; translating customer needs into requirements; analyzing product metrics; managing stakeholders; and conducting data-driven business reviews. The role requires extensive product management experience in SaaS, IaaS, or PaaS, strong analytical and technical judgment, executive influence, and the ability to navigate ambiguous challenges.

Lead technical presales for Twilio’s ISV customers by qualifying opportunities, conducting discovery, designing architectures, demonstrating products, developing proofs of concept, responding to RFPs, and delivering technical presentations. Partner with Account Executives, guide customers toward effective API solutions, support complex deals, collaborate with product teams, create reusable enablement materials, and mentor Solutions Engineers.

Lead and coordinate incident response across engineering and cross-functional teams, drive timely incident triage and resolution, communicate status to stakeholders, run post-incident reviews, maintain incident playbooks, and continuously improve incident management processes to minimize customer impact.

Drive architecture, design, and implementation of large-scale software systems. Lead technical strategy, mentor engineers, collaborate cross-functionally, ensure code quality and operational reliability, and guide delivery of complex features and platform improvements.

Lead product strategy and execution for AI-powered solutions across enterprise functions. Build intelligent agents, automation workflows, and operational tools to transform business operations and improve user experiences.

Leads technical presales for strategic customers by conducting discovery, designing architectures, demonstrating Twilio communications products, guiding API solutions, and supporting proofs of concept, RFPs, presentations, and enablement. Partners with Account Executives, builds trusted customer relationships, supports regulated-vertical initiatives, contributes reusable sales materials, makes architectural decisions, coordinates with product teams, and mentors Solutions Engineers.

Architect and build scalable Salesforce and adjacent-system solutions for the opportunity lifecycle. Design front-end (Visualforce/SLDS) and backend (Flows, Apex, Batch), third-party integrations, and data pipelines. Translate business requirements into technical design, lead end-to-end projects, collaborate with global stakeholders, and ensure platform health and user experience for GTM teams.

The Staff Solutions Architect will design and manage solutions for the GTMA Contract Lifecycle team, focusing on Salesforce and CLM tools, collaborating with multiple teams, and ensuring system compliance and operational excellence.

The Staff Software Engineer will architect and implement scalable data systems, collaborate with teams, mentor engineers, and ensure data integrity.

Build AI agents, Python automations, analytics tools, dashboards, and data products that improve telecom product quality, reduce fraud and billing errors, and optimize margins. Analyze complex datasets using SQL, perform root-cause analysis, establish KPIs, and enable self-service insights. Partner cross-functionally with Carrier Relations, Engineering, Product, Supply Operations, and Finance to define requirements, governance, and scalable workflows.