Jobs at Twilio

The Director of Strategic Accounts will lead a team focused on revenue growth in the healthcare sector, mentoring and guiding account executives. Responsibilities include pipeline management, customer engagement, and maintaining accurate CRM data.

The Social Media Specialist will create engaging content, manage social media channels, execute campaigns, and analyze program success. They'll foster community engagement and collaborate with stakeholders.

Lead and mentor a team building Twilio's next-generation low-latency, high-throughput media processing stack. Drive architecture and technical decisions, balance reliability with feature delivery, own performance and reliability targets, collaborate across product and platform teams, reduce technical debt, and establish engineering excellence in testing, code quality, and operations for global real-time media services.

Develop, maintain, and automate Twilio's Compute cloud infrastructure including scalable cloud-native environments, VM orchestration, hardened AMIs, ASG/EC2 management, container images, and OS libraries. Collaborate with architects and engineers, produce IaC-compliant implementations, author documentation and runbooks, participate in on-call rotation, and support legacy and new platform components using automation and best practices.

Lead technical pre-sales for Twilio.org: qualify opportunities, design architectures, run demos and POCs, produce technical proposals, mentor peers, and drive customer adoption across public sector, healthcare, and non-profit customers.

Manage and grow strategic High Tech customer accounts by developing account strategies, driving consultative sales cycles from prospecting to close, mapping technical requirements to Twilio's communications API platform, collaborating with cross-functional teams, forecasting, and consistently achieving revenue and margin targets.

Lead global pricing and monetization strategy for product-led growth. Build price-optimization models, design executive dashboards (Tableau/Looker), analyze sales and usage data, and drive cross-functional execution to maximize revenue and simplify customer purchasing.

Lead strategy and roadmap for Twilio’s developer and commerce platforms, turning platform engineering into a proactive, self‑service product. Drive developer experience, APIs/SDKs, deployment tooling, observability, and billing/commerce capabilities. Partner with engineering, architecture, security, and stakeholders to prioritize roadmap, measure adoption and reliability, and reduce support burden through developer portals, golden paths, and data-driven KPIs.

Lead strategic customer success for large enterprise accounts on Twilio Segment, drive product adoption and retention, build executive relationships, identify expansion opportunities, coordinate cross-functional solutions, mitigate risks, and deliver data-driven customer outcomes.

Lead and manage a personalized support team for Twilio customers in a remote-first environment. Build customer relationships, drive personalized customer experiences, coordinate occasional in-person meetings, and collaborate across teams while supporting hiring and team development.

Lead strategy and execution for Twilios internal communications, owning high-stakes, sensitive employee messaging, crisis and change communications, and cross-functional counsel with Legal, HR, Security, and Finance. Serve as a strategic partner to communications leadership, ghostwrite for executives, and support broader IC programs, all while ensuring confidentiality, cultural alignment, and clear, empathetic narratives for a global workforce.

Build, operate, and maintain scalable backend services and Kubernetes clusters across AWS and Azure. Contribute production code, Terraform IaC, CI/CD/GitOps workflows, observability, and testing while learning from senior engineers.

Build and operate cloud-native microservices for Twilio's Phone Numbers and KYC platform. Drive design, implement high-scale APIs, use AI tools to accelerate delivery, own on-call/incident response, mentor junior engineers, and produce technical specs, runbooks, and documentation.

The Software Engineer will design, implement, and maintain real-time services for Twilio's Voice Trust team, ensuring robust and high-throughput communication solutions. Responsibilities include gathering requirements, coding, testing, and on-call support in a distributed production environment using Agile methodologies.

Design, build, deploy, and operate resilient, large-scale backend services and Kubernetes clusters across AWS and Azure. Implement GitOps/CI-CD, automate infrastructure with Terraform, ensure observability and reliability, identify technical debt, and mentor junior engineers.

Join Twilio as a Staff Software Engineer to design and build scalable, reliable communication systems. Collaborate with cross-functional teams, mentor engineers, drive technical direction, perform architecture and code reviews, and deliver high-quality production services in a remote-first environment.

Design and deliver partner-focused enablement programs to improve partner-led revenue. Build curricula, lead virtual/in-person training, collaborate cross-functionally, measure enablement impact, and drive partner GTM integration and roadmap alignment.

Lead technical pre-sales activities for Twilio's Digital Sales segment: qualify opportunities, design architectures, run demos and POCs, produce RFP/design docs, and act as trusted technical advisor to customers and account teams. Contribute reusable demos and enablement, solve customer technical challenges, and drive improvements across the solutions engineering community.

The Sales Development Representative will generate new business opportunities, build relationships, and support the sales pipeline using various outreach methods.

As a Principal Presales Engineer, you will lead technical pre-sales activities, engage customers, propose solutions, mentor peers, and establish trust through effective communication.