Jobs at Twilio

Lead prospecting, consultative solution selling, and closing of new business for Twilio’s Messaging, Voice, and Email products. Own enterprise and mid-market sales cycles, develop territory strategies, manage forecasts and pipelines in Salesforce, and collaborate with product, finance, legal, pricing, operations, and engineering teams. Translate customer business and technical needs into communications API solutions while driving customer acquisition and revenue growth.

Develop and maintain backend services and APIs for Twilio’s communications platform. Responsibilities include designing, deploying, operating, and reviewing software, supporting production operations and on-call rotations, collaborating with a small engineering team, and writing technical documentation. The role requires Go or Java experience and values familiarity with DynamoDB, AWS, Docker, Kubernetes, and Temporal.

Senior Presales Engineer responsible for guiding customers toward technical communications solutions. The role requires presenting complex products, understanding customer needs, communicating with multiple audiences, and applying software development or technical product experience in a consultative sales process. Familiarity with cloud platforms, cloud application architecture, telecommunications, SIP, contact centers, security, and sales methodologies is preferred. The position is remote with approximately 10% travel.

Partners with Americas sales leaders to align strategy and execution, improve operational performance, and accelerate growth. Responsibilities include managing forecast and pipeline health, driving sales planning and territory operations, providing business insights, producing executive updates, and coordinating cross-functional initiatives involving finance, HR, marketing, product, and sales operations teams.

Provides proactive executive support through complex calendar and travel management, expense preparation, meeting coordination, agenda and presentation development, and communication support. Builds relationships with executive teams and administrative partners, tracks priorities, facilitates leadership summits and employee events, and helps executives execute business objectives in a remote-first environment.

Build and own mobile SDKs for identity and fraud prevention products, focusing on Android development, device-level signal collection, authentication, and emerging agentic identity use cases. Partner with product and engineering leaders on architecture and roadmap decisions, improve observability and production resilience, mentor engineers, and drive technical initiatives across Twilio and Stytch.

Design, build, deploy, and operate large-scale, highly available distributed systems for Twilio SendGrid. Improve scalability and security, implement reliable components, add monitoring, automate processes, and collaborate with product and engineering to deliver customer-focused features.

Leads high-impact strategy and operations initiatives across messaging, voice, AI communications, and global connectivity. Partners with executives and cross-functional teams to define strategies, build quantitative models, analyze data, improve customer experience and profitability, and deliver strategic recommendations. Responsibilities include executive communications, board-level reporting, project ownership, stakeholder alignment, and serving as a subject matter expert for connectivity initiatives.

Leads Twilio’s platform-wide pricing and monetization strategy, developing pricing and packaging frameworks that increase revenue and margin. Partners with Product, Sales, Marketing, Finance, and GTM teams; analyzes customer, usage, competitive, and financial data; communicates recommendations to executives; and manages complex, cross-functional monetization initiatives through execution.

Supports senior executives by managing complex calendars, domestic and international travel, meeting priorities, events, expenses, communications, and logistics. Coordinates leadership summits and global offsites, prepares agendas and presentations, records actions, and builds relationships with internal and external stakeholders. Partners with executive business partners, HR, and department leaders to advance business priorities, maintain operating rhythms, and support team development.

Own the vision, roadmap, and delivery for Twilio’s Hosting, Porting, and ShortCodes products. Lead scalable self-service onboarding workflows, fraud and regulatory compliance capabilities, and legacy platform migrations. Translate technical and regulatory needs into product requirements, partner with engineering and go-to-market teams, drive launches and adoption, and analyze business performance. The role requires strong product management, analytical, communication, technical, and stakeholder-influence skills, with experience delivering scalable SaaS, PaaS, or IaaS products.

Leads technical presales activities including opportunity qualification, product demonstrations, proofs of concept, RFPs, technical presentations, and solution design. Partners with account executives and customers to understand communications needs, recommend Twilio API solutions, conduct discovery, and build trusted relationships. Creates engaging demonstrations and reusable enablement materials while contributing technical expertise and knowledge sharing across the Solutions Engineering team.

Design, build, and operate highly available, high-throughput backend services for Twilio SendGrid. Modernize Go-based microservices, manage dual-cloud AWS/Azure infrastructure with Terraform, improve observability and reliability, mentor engineers, and balance feature delivery with platform refactoring.

Lead strategic relationships and complex solution sales for enterprise financial services and FinTech customers. Manage regulated-vertical accounts, develop account strategies, drive revenue and gross profit, identify cross-sell and upsell opportunities, conduct consultative sales cycles, maintain pipelines and forecasts in Salesforce, and present guidance to executives. Collaborate with Product, Compliance, Finance, Engineering, Support, and Services teams while building executive-level partnerships.

Provides technical leadership for enterprise AI security, designing secure AI platform architectures, vetting frameworks, identity and posture management for AI agents, and preventative security guardrails. The role requires building scalable security systems with Python, Go, or Java, managing infrastructure as code, addressing cloud and container security, mentoring engineers, and advising leadership on AI security risks.

Build features and fix bugs in Stytch and Twilio products while providing technical support to developers and debugging customer integrations. Advise customers on implementation, improve documentation and processes, communicate customer feedback to Product, Design, and Engineering teams, and contribute code to product improvements.

Supports partner marketing operations by managing campaign lead uploads, data hygiene, campaign toolkits, partner portal assets, co-branded content reviews, event logistics, vendor communications, registration tracking, purchase orders, invoices, and budget records. The role coordinates scalable partner programs and maintains accurate reporting data using Salesforce, Tableau, and spreadsheet tools.

Design AI-enhanced learning experiences and sales enablement programs for global sales teams. Build simulations, personalized learning paths, performance support, and automated feedback tools using modern AI and authoring technologies. Partner with Sales Leadership, Product Marketing, and Revenue Operations to align learning with seller competencies, launches, and sales methodologies. Measure learning impact through adoption, ramp time, performance, and quota attainment while establishing ethical AI design practices.

Build and operate identity, governance, and automated access-control systems across AWS, Azure, and GCP. Responsibilities include Terraform-based infrastructure automation, IAM policy and identity federation management, role provisioning, lifecycle workflows, observability, policy-as-code, code reviews, testing, vulnerability identification, and secure developer tooling. The role involves collaborating with senior engineers while developing expertise in multi-cloud platform security.

Drive prospecting, consultative solution selling, and closing for Twilio’s new products across enterprise accounts. Build strategic customer relationships, validate sales motions and use cases, manage complex multi-product deals, develop territory strategies, and collaborate with product, finance, legal, marketing, and engineering teams. Maintain accurate Salesforce pipeline and forecasts while serving as a customer advocate and technical subject matter expert.