Jobs at Twilio

This Machine Learning Engineer L2 position is an incomplete job requisition template. It does not provide specific responsibilities, qualifications, technologies, education requirements, or measurable role details. The position is described as remote-first at Twilio, with occasional travel potentially required for team or project meetings.

Design, maintain, and automate GTM business data models, ensure data quality and observability, build BI-as-code pipelines (CI/CD, Git), create visualizations, and partner with Sales, Marketing, Finance, and Product to enable reliable reporting, analytics, and AI capabilities.

Leads engineering teams responsible for Twilio’s Porting, Hosting, and A2P Messaging products. Owns roadmap delivery, architecture collaboration, reliability, incident response, security, AI-assisted development, stakeholder alignment, and operational tooling. Recruits, develops, and retains a high-performing engineering organization while balancing customer commitments, platform needs, and operational investments.

Lead marketing strategy, analytics, and GTM operations for Twilio.org’s Social Impact team. Build investment proposals, ROI models, attribution frameworks, account-tiering logic, automated marketing triggers, executive scorecards, and pipeline-generation programs. Partner with marketing and data science leaders to optimize budgets, campaigns, routing, and commercial performance. Maintain Looker, Tableau, Salesforce, and analytics infrastructure while modernizing SQL-based reporting and data quality processes.

Gather and translate Talent Acquisition requirements into technical specifications, configure and implement recruiting technology solutions, and lead system, integration, and UAT testing. Support platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank. Analyze workflows, troubleshoot issues, manage defects, support audits and SOX controls, document solutions, and provide training and post-implementation support to global TA stakeholders.

Leads Twilio’s external public relations and corporate communications across employer branding, executive communications, customer and partner storytelling, social impact, financial announcements, and media relations. Advises C-suite leaders, develops strategic narratives, secures media coverage, manages executive LinkedIn presence, and collaborates with cross-functional teams and agencies. The role is remote with approximately 20% travel.

Architect and prototype scalable solutions for Twilio’s emerging technologies experimentation team. Lead AI, machine learning, and LLM-driven initiatives; guide technical direction; mentor engineers across the US and India; align prototypes with business goals; and ensure enterprise architecture, scalability, extensibility, and production readiness. The role requires extensive architecture or principal engineering experience, cloud expertise across AWS and Azure, full-stack development knowledge, database expertise, and strong technical leadership.

Lead pricing strategy and execution for enterprise monetization initiatives. Build price optimization models, design dashboards (Tableau/Looker), analyze complex sales and usage data with SQL, and partner with Deal Desk, Sales, and Finance to protect margins and improve revenue realization.

Build and scale backend systems for Stytch’s identity platform, including authentication, authorization, and non-human identity APIs. Partner with product and engineering leadership, make architectural decisions, write design documents, review code, and deliver customer-facing features. Improve reliability through observability, incident response, and remediation while collaborating across Twilio and Stytch teams. Mentor engineers and participate in on-call rotations.

Manage and expand strategic regulated-vertical customer accounts, driving revenue, gross margin, and gross profit growth. Develop account strategies, identify cross-sell and upsell opportunities, lead consultative sales cycles, maintain accurate Salesforce pipelines and forecasts, and present guidance to executives. Partner cross-functionally with product, finance, support, and services teams while building relationships with business and technical leaders.

Lead the CEO’s external communications strategy, including executive messaging, thought leadership, media relations, speaking opportunities, and LinkedIn presence. Partner with PR, social media, marketing, investor relations, legal, brand, and corporate communications teams to align the CEO’s voice with Twilio’s business strategy. The role requires exceptional writing, storytelling, executive judgment, media outreach, cross-functional influence, and the ability to manage high-stakes priorities in a fast-paced environment.

Architects and validates complex, multi-product Twilio solutions for enterprise customers, specializing in trust, identity, security, fraud, and compliance. Leads technical discovery, workshops, demos, proofs of concept, executive presentations, and solution validation. Partners with sales, solutions engineering, product, R&D, and marketing teams to influence roadmaps, create repeatable architecture patterns, communicate customer trends, and serve as a regional technical authority and thought leader.

Serves as a strategic advisor to specialist sales leaders, driving forecasting, pipeline management, KPI reporting, QBRs, annual planning, capacity modeling, territory and quota strategy, and executive business reviews. Leads cross-functional growth and transformation initiatives, improves operating processes, and translates complex data into actionable recommendations. Partners with Product, Marketing, Finance, HR, and Technology teams to accelerate revenue, customer adoption, and operational performance.

Provides technical account management and support for strategic Twilio customers. Troubleshoots complex application, network, cloud, and API issues; collaborates with developers, architects, Product, and Engineering teams; files reproducible bug reports; analyzes customer trends; and recommends improvements to reduce downtime and enhance support processes. The role supports Eastern Time hours, manages dedicated accounts, and may require occasional travel and holiday coverage.

Manage Twilio Marketing’s global OPEX budget, including headcount modeling, program spend tracking, forecasting, budget pacing, and fund redeployment. Partner with Accounting, Procurement, and senior Marketing leaders on accruals, purchase orders, financial planning, ROI analysis, and strategic decisions. Modernize FP&A workflows through automation, analytics, and enterprise planning systems while supporting profitable growth.

Design and build cloud security tooling, automation, and AI-enabled threat-hunting capabilities. Perform threat modeling, incident response, security research, architecture reviews, and detection engineering. Develop SIEM and SOAR integrations, automate security processes, address AI-related threats using MITRE ATLAS, and contribute to multi-year security roadmaps. Collaborate across engineering and business teams, prioritize security improvements, support on-call operations, and mentor team members.

Lead new-business acquisition and consultative solution sales for Twilio’s Messaging, Voice, and Email products across financial-services organizations. Prospect, manage analytical sales cycles, design technical solutions, negotiate contracts, maintain Salesforce forecasts, and achieve quota targets. Partner with product, finance, legal, pricing, carrier relations, and solutions engineering teams while developing territory strategies and representing customer needs.

Leads Twilio’s North American escalation management team, serving as the executive liaison for high-visibility customer incidents. Drives systemic process improvement, escalation reduction, product influence, strategic planning, governance, resource forecasting, and cross-functional initiatives. Builds escalation runbooks, SOPs, OLAs, and reporting processes while mentoring team members and improving de-escalation capabilities across Support and Operations.

Lead technical presales activities for Twilio’s ISV customers, including discovery, solution architecture, product demonstrations, proofs of concept, RFPs, technical presentations, and enablement. Partner with Account Executives, guide customers on Twilio APIs, build trusted relationships with technical and executive stakeholders, support complex deals, contribute reusable sales materials, participate in architectural decisions, and mentor Solutions Engineers.

Lead a global team of quota-carrying account executives serving social impact customers. Drive enterprise new business, cross-sell and upsell growth, strategic account management, complex deal execution, pipeline generation, forecasting, and sales operating cadence. Recruit, coach, train, and manage AE performance while developing customer relationships with C-suite and technical stakeholders and sharing best practices across the organization.