Jobs at Twilio

Lead technical response to security incidents across Twilio's global cloud infrastructure. Triage, contain, remediate, document incidents, drive post-incident improvements, automate workflows (SOAR), extend SIEM capabilities, participate in on-call rotation, mentor teammates, and collaborate with R&D to improve detection and threat mitigation.

Design and maintain Twilio’s R&D analytics data layer using AWS and analytics modeling tools. Define metrics and data lineage, build automated reconciliation and quality checks, investigate anomalies, and communicate solutions. Collaborate with Product and Engineering, mentor analytics team members, and establish best practices for data modeling, testing, documentation, and code review.

Manage strategic B2B technology customers throughout the post-sales lifecycle. Drive platform adoption, value realization, retention, renewals, and account expansion through customer roadmaps and data-driven strategies. Serve as a trusted advisor to executive, engineering, product, analytics, and marketing stakeholders. Coordinate internal teams to resolve technical challenges, mitigate account risks, develop relationships, and identify growth opportunities.

Develop and execute partner co-marketing and joint go-to-market strategies to drive regional pipeline growth. Build account-based campaigns, field events, demand-generation programs, messaging, and partner enablement resources. Manage partner marketing budgets, lead-routing governance, and follow-up SLAs while tracking partner-sourced and partner-influenced pipeline performance in Salesforce. Collaborate with sales, product marketing, partner teams, and executive stakeholders across the enterprise cloud and SaaS ecosystem.

Provides technical account management for strategic customers, resolving complex application, networking, and cloud-support issues. Partners with developers, architects, Product, and Engineering teams; troubleshoots APIs, code, connectivity, and Twilio libraries; identifies customer trends and product improvements; communicates technical issues clearly; and proactively recommends ways to reduce business-impacting downtime.

Develop and operate highly available, large-scale distributed systems for Twilio SendGrid. Build Go-based microservices, manage AWS and Azure infrastructure with Terraform, improve observability and reliability, and optimize high-throughput email services. Responsibilities include architecture, coding, testing, technical debt reduction, infrastructure modernization, sprint planning, code reviews, and mentoring junior engineers.

Generate and develop sales pipeline for Twilio’s New Business and Strategic Sales teams through account research, outbound calls, personalized emails, and social selling. Build relationships with prospects, meet monthly opportunity-generation goals, use Salesforce, Outreach, and Sales Navigator, and partner with Account Executives on account strategies and territory plans. The role includes structured onboarding and training, with occasional travel for team or project meetings.

Manages and expands Self Service customer accounts, driving renewals, upsells, cross-sells, activations, and revenue growth. Owns pipeline forecasting, executes automated sales plays, protects revenue, prevents churn, and maintains customer satisfaction. Collaborates with product, finance, support, services, and marketing teams while developing account strategies based on data and communicating value to technical and business stakeholders.

Leads and optimizes marketing automation systems, conversational marketing channels, event integrations, and operational workflows. Manages live chat routing, lead distribution, CRM and marketing automation workflows, webinar integrations, AI-enabled processes, and data synchronization troubleshooting. Partners with Marketing, Sales, and Technology teams to align marketing technology architecture with go-to-market strategies and improve conversion and operational efficiency.

Own Twilio Trust Hub products within the Onboarding and Compliance team. Develop product vision, strategy, and roadmaps; lead cross-functional planning, design, development, and launches; translate customer needs into requirements; define and analyze product metrics; manage stakeholders; and conduct data-driven business reviews. The role focuses on streamlined registration experiences and maintaining strong KYC standards.

Leads new customer acquisition and full-cycle enterprise sales for Twilio’s messaging, voice, and email solutions in financial services. Responsibilities include prospecting, consultative solution selling, contract development, forecasting, pipeline management, territory strategy, and cross-functional collaboration with product, finance, legal, pricing, operations, and engineering teams. The role requires technical SaaS or CPaaS sales expertise, strong business development skills, and approximately 30%–40% travel.

Build and scale pipelines that transform conversation data into structured customer memory. Develop LLM extraction and retrieval systems using embeddings, vector search, and ranking; create evaluation benchmarks and regression gates; diagnose production issues through logs, metrics, and traces; and partner with Product and ML teams to improve customer-focused AI systems.

Leads Twilio’s global marketing strategy, analytics, planning, and innovation efforts. Builds and manages a marketing strategy and data analytics team, translates customer and business data into actionable insights, guides campaign and growth decisions, manages marketing spend efficiency and ROI, and develops executive dashboards. Partners with Marketing, Finance, and go-to-market teams while identifying emerging trends, competitive threats, and new growth opportunities.

Staff Product Manager responsible for shaping Twilio’s identity platform, including authentication, authorization, and emerging human and non-human identity products. The role owns product direction, roadmaps, requirements, customer-focused developer experiences, and cross-functional execution with product, engineering, design, and go-to-market teams. Candidates need experience building technical or developer-focused products, strong technical and analytical understanding, and excellent communication skills. Identity management and SDK experience are preferred.

Lead Twilio’s global Developer Relations organization, setting developer marketing strategy and serving as a prominent community figurehead. Build and scale global teams, startups programs, technical content, community forums, ambassador initiatives, and developer events. Partner with Product, Marketing, GTM, PR, and ecosystem organizations to drive developer adoption, advocacy, and product insights. Manage sensitive public community situations and influence executives, media, and technical audiences.

Lead prospecting, consultative solution selling, and closing of new business for Twilio’s Messaging, Voice, and Email products. Own enterprise and mid-market sales cycles, develop territory strategies, manage forecasts and pipelines in Salesforce, and collaborate with product, finance, legal, pricing, operations, and engineering teams. Translate customer business and technical needs into communications API solutions while driving customer acquisition and revenue growth.

Partners with Americas sales leaders to align strategy and execution, improve operational performance, and accelerate growth. Responsibilities include managing forecast and pipeline health, driving sales planning and territory operations, providing business insights, producing executive updates, and coordinating cross-functional initiatives involving finance, HR, marketing, product, and sales operations teams.

Provides proactive executive support through complex calendar and travel management, expense preparation, meeting coordination, agenda and presentation development, and communication support. Builds relationships with executive teams and administrative partners, tracks priorities, facilitates leadership summits and employee events, and helps executives execute business objectives in a remote-first environment.

Build and own mobile SDKs for identity and fraud prevention products, focusing on Android development, device-level signal collection, authentication, and emerging agentic identity use cases. Partner with product and engineering leaders on architecture and roadmap decisions, improve observability and production resilience, mentor engineers, and drive technical initiatives across Twilio and Stytch.

Leads high-impact strategy and operations initiatives across messaging, voice, AI communications, and global connectivity. Partners with executives and cross-functional teams to define strategies, build quantitative models, analyze data, improve customer experience and profitability, and deliver strategic recommendations. Responsibilities include executive communications, board-level reporting, project ownership, stakeholder alignment, and serving as a subject matter expert for connectivity initiatives.