Teams at Tray.ai

Provide technical support for Tray.ai’s orchestration and AI platform by troubleshooting customer issues, analyzing logs and API traffic, reproducing bugs, and coordinating with engineering. Manage Zendesk tickets within SLA, support incident response and maintenance, write knowledge-base content, join weekend on-call rotations, and communicate solutions clearly. The role covers integrations, authentication, AI agents, MCP, and Helix-deployed applications.