Teams at TrashLab

Manage a book of B2B hauler accounts to drive renewals and expansions. Run QBRs, track adoption, forecast renewals, build relationships, source references, and partner with Marketing while using AI-driven briefs and CRM hygiene to reduce admin.

Lead post-onboarding customer journey across adoption, support, renewals and expansion. Manage and grow a remote account management and frontline support team, build AI-driven support stacks, drive retention and NPS metrics, partner with implementation and product, and own renewal/expansion playbooks.

Own end-to-end inbound demand generation across SEO, content, paid, ABM, partners, and events. Build AI-driven content and lead-gen systems, manage six-figure digital and events budgets, map and score hauler ICP accounts, drive measurable pipeline growth, and coordinate conversion experiments with GTM Engineering.