Jobs at Tines

Lead scaling and performance of backend job processing and code execution systems. Write and review well-tested code, own features to production, improve throughput and multitenant fairness, mentor engineers, and influence technical direction across the stack.

The Customer Success Manager will drive customer adoption, support onboarding, and collaborate with internal teams to expand usage of Tines' platform and ensure customer satisfaction.

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.

Build and harden product features and tooling for AWS GovCloud, ensuring security, auditability, and compliance. Implement GovCloud-specific authentication, logging, observability, and developer tooling; analyze and remediate security gaps; mentor engineers; support federal self-hosted customers and on-call escalations.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Lead and grow a Solutions Engineering team in the Eastern US, partner with Sales and cross-functional teams to drive pre-sales strategy, execute account technical activities, coach engineers, and act as regional technical escalation and leader to deliver measurable business outcomes.