Teams at Teramind

Provide technical support via chat and email, troubleshoot and triage issues, escalate complex cases, become a product expert, analyze support trends, and collaborate with cross-functional teams to maintain high customer satisfaction.

The Principal, Technical Partnerships will develop strategic partnerships, coordinate with partner teams, and oversee product integrations and launches, ensuring success metrics are met.

Lead positioning, messaging, and GTM for IRM, DLP, AI governance, and employee monitoring. Build persona frameworks, sales enablement, competitive battlecards, and launch plans. Manage creative/AI-first content production and translate roadmap and win/loss insights into market-facing narratives and sales collateral.