Teams at Temporal Technologies

Serve as the primary customer-facing technical leader for major accounts in the Western U.S. Guide prospects and customers through technical evaluations, distributed-system architecture, prototypes, implementation, and production adoption. Partner with Account Executives on new business and expansion opportunities, develop account plans, assess technical risks, and advise on cloud, security, reliability, performance, and cost considerations. The role requires strong technical communication, architectural expertise, experience with a major cloud provider, and 25–50% travel.

Leads and scales Temporal’s global technical support organization for complex developer and infrastructure issues. Establishes support operations, SLAs, triage, escalation, incident response, RCA, quality, staffing, and performance systems. Develops technical talent, reduces avoidable Engineering escalations, improves customer communications, and partners cross-functionally to convert support insights into product and documentation improvements. Represents Temporal in strategic escalations, critical incidents, enterprise support discussions, and executive readouts.

Build and operate backend services and data pipelines for Temporal Cloud, including namespace provisioning, audit logs, and export. Responsibilities include designing scoped features, improving scalability and reliability, managing high-volume multi-tenant data, and enhancing observability through testing, instrumentation, dashboards, alerts, and runbooks. The role involves code reviews, incident response, production debugging, cross-functional collaboration, and continuous improvement of developer and customer experiences.