Teams at TaskUs

Administer the LMS, manage user groups, course versions, curriculum assignments, and learner access. Troubleshoot technical issues, audit training content, generate compliance reports, maintain dashboards and audit-ready records, coordinate digital onboarding logistics, support trainers, and improve workflows. The role requires strong accuracy, organization, communication, and advanced Excel or Google Sheets skills, including VLOOKUPs and pivot tables.

Designs and oversees training programs that improve operational performance and change adoption. Conducts training needs assessments, identifies competency gaps, oversees SOPs and learning content, measures proficiency and post-training KPIs, and establishes feedback loops with operations, quality assurance, clients, and stakeholders. The role coordinates communication during client transitions and addresses workflow resistance in high-volume operational environments.

The Head of Quality, AI Data Operations oversees quality assurance for training data and model evaluation, ensuring high standards and collaborating with teams and customers for AI projects.