Teams at Synthesia

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

Own operational excellence for cloud infrastructure: run incident management, improve reliability through automation, own a platform domain (e.g., Kubernetes, Temporal, observability), manage vendor and cost relationships, and deliver measurable reductions in incidents and costs within 12 months.