Teams at Synapse Health

The Customer Experience Specialist manages order intake and fulfillment, ensuring accuracy and timely delivery while providing compassionate support to patients and providers.

Lead end-to-end implementations for payer and health system partnerships, driving multi-state launches from planning through post-launch review. Coordinate cross-functional teams, develop implementation plans and timelines, manage risks and scope changes, analyze readiness and outcomes, and document scalable processes and playbooks to ensure timely, high-quality go-lives.

Conduct clinical and quality audits of DMEPOS products, services, and workflows to ensure regulatory and accreditation compliance. Review medical records and outcomes, identify risks and quality gaps, recommend and track CAPAs, prepare audit reports, support investigations and accreditation readiness, and provide training and guidance to operational teams.