Synapse Health Benefits Overview

Processes and validates DME orders, patient information, prescriber details, and equipment requests. Responds to inquiries, coordinates with providers, advocates for patients, maintains accurate records, protects confidential health information under HIPAA, resolves escalated issues, meets service and productivity goals, and identifies workflow improvements. This is a fully onsite role in Colorado Springs, Colorado.

Manage strategic DME provider accounts, strengthening partnerships, improving supplier performance, and identifying growth opportunities. Lead performance discussions, corrective actions, escalations, reporting, contract documentation, and cross-functional initiatives. Analyze operational data to identify risks, recurring failures, and process improvements that enhance reliability and patient outcomes. Serve as the primary liaison between provider partners and internal teams while supporting account retention, expansion, and operational alignment.

Lead the migration from legacy Azure services to a Kubernetes-based, containerized microservices platform. Design, build, and scale infrastructure, implement observability (monitoring/alerting/logging), drive incident response and SLOs, automate with IaC and CI/CD, optimize cost and networking, mentor teams, and document systems to ensure reliable, scalable healthcare platform operations.