Teams at Support Tech, LLC

Generates and qualifies B2B IT infrastructure and field-service leads, consults with clients on technical solutions, manages the sales lifecycle, and maintains account relationships. Serves as the technical liaison during project kickoff and delivery to ensure scope alignment. Manages CRM pipeline activity and travels approximately 10–15% for trade shows and client meetings.

Designs, deploys, troubleshoots, and validates network and Microsoft 365 infrastructure projects. Responsibilities include firewall, switch, wireless, VLAN, VPN, UniFi, cloud migration, identity, MFA, and infrastructure cutover work. The role performs pre-staging, maintenance-window implementations, post-deployment validation, troubleshooting, rollback support, and detailed technical documentation while working independently and directly with clients.

Lead the architecture and development of a unified ServiceNow platform connecting CSM, FSM, and ITSM. Build integrations with Field Nation and other work-order platforms using APIs, webhooks, Integration Hub, and Flow Designer. Develop normalized work-order ingestion, synchronization, cost tracking, correlation logic, and cross-platform comment and attachment workflows. Configure dispatcher and mobile experiences, customer product visibility, data transformations, and dashboards for technician performance and integration health.