Senior Project Manager, Workforce Management
Greater Denver Area
2 weeks ago
· Creates project plans, monitors schedules and expenses that successfully deliver the project vision and requirements within the scope, time and quality constraints.
· Provides metrics and reporting to ensure projects are on track.
· Responsible for timely Risk/Issue identification and mitigation.
· Leads matrix teams that span multiple internal organizations (Facility Operations, Platform Operations, Account Management, Finance, Accounting and Information Technology Development, etc.) and external customer/vendor organizations.
Possesses a better than average technical aptitude and CSG Product knowledge, specializing in Customer Communications Management (i.e. Print/Mail, Electronic Statements & Email, Text and Interactive Messaging, Interactive Voice Response (IVR), Websites, Fieldforce Management Systems, Database platforms, Payment Card Industry (PCI), Security, etc.).
Builds and executes operational readiness plans and ensures fluidity in transition from project staff to operational staff (i.e. Accounting, Facility Operations, Development, International Service Help Desk (ISD), Account Management, etc.).