Teams at Stord

Serve as primary customer contact for Stord's Commerce software, owning end-to-end onboarding, activation, and adoption. Build scalable onboarding programs, training materials, and playbooks; monitor usage and ROI; coordinate cross-functional teams to resolve issues, influence product direction, and drive renewals and expansion.

Lead operational integration and performance of acquired fulfillment sites. Own portfolio P&L, manage Site GMs, execute 30/60/90-day integration plans, drive WMS rollouts, meet SLA and synergy targets, and stabilize productivity, cost, and service across multiple sites.

Lead deployment of validated automation from an innovation lab into pilot and network-wide production. Develop deployment playbooks, manage capital projects, re-engineer workflows, drive Lean/Six Sigma improvements, create SOPs, and coordinate vendors and cross-functional stakeholders to ensure scalable, low-risk rollouts and optimized warehouse operations.