Teams at Storable

Provide phone-first technical support for Storable products: register, classify, troubleshoot, and resolve incidents; log bugs and escalate as needed; update knowledge base; meet SLAs; assist in training and complete product certifications. Work assigned shifts and support occasional rotations.

Lead onboarding for 15+ new marine clients monthly, import and organize client data, troubleshoot complex SaaS/product and financial issues, manage customer expectations, respond via phone/email, and record work in Salesforce, Rocketlane, and Jira.

Lead architecture and stabilization of a large-scale, multi-tenant CRM SaaS: own reliability, data-sync correctness, and performance; write production code (~40-50%); drive migration toward event-driven microservices; define observability, CI/CD, and AI-assisted development; mentor senior engineers and coordinate cross-team initiatives.