Teams at Sprout Social

Manage a book of ~60 enterprise customers to drive adoption, retention, and expansion of Sprout's social media platform. Build executive relationships, run success cadences (MBRs, EBRs), surface risks, collaborate on renewals, and use data and generative AI tools to create ROI narratives and accelerate work. Partner with onboarding, professional services, and renewals to meet retention and growth KPIs.

Leads strategic social media consulting and Premier Success engagements for enterprise customers, advising executive stakeholders, optimizing workflows, analyzing social intelligence, and developing reports, playbooks, and workshops. Manages software implementations, platform configuration, change management, training, and adoption across Sprout Social products. Serves English- and Spanish-speaking customers while coordinating projects, deliverables, and internal service standardization.

Own Sprout Social’s partner and platform integration ecosystem, developing scalable integration strategies, roadmaps, lifecycle processes, packaging, pricing, permissions, and licensing models. Partner with Engineering, Partnerships, GTM, and customers to prioritize investments, launch integrations, and balance immediate commercial needs with long-term platform scalability. The role requires technical fluency in integration architecture, strong commercial judgment, and ownership of measurable product outcomes.