Jobs at Sprinklr

Lead enterprise customer success programs for Fortune 100 clients, driving product adoption, value realization, ROI, customer enablement, retention, and expansion. Build executive relationships, analyze customer health and usage data, identify adoption risks and upsell opportunities, coordinate cross-functional teams, advocate for customer needs, and oversee transformational initiatives across complex customer experience organizations.

Drive growth within the large enterprise sales organization by identifying, negotiating, and closing complex SaaS deals. Build relationships with senior stakeholders, generate leads through networking and referrals, develop territory pipelines, and deliver tailored customer experience solutions. The role requires strong enterprise software sales expertise, customer obsession, relationship-building ability, continuous learning, and a proven record of exceptional sales performance.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

Serve as the technical lead for Sprinklrs largest enterprise customers: manage escalations, monitor SLAs, troubleshoot platform issues (databases, Java, logging), coordinate with engineering/success/sales, run reviews, prepare health and release reports, and provide digital marketing and integration consulting to optimize customer use of the Sprinklr platform.