Teams at Sparrow

Sell Sparrow's leave management SaaS to HR teams and channel partners. Deliver product demos, articulate ROI, manage complex deal cycles, use the sales tech stack, close business to meet quota, and provide customer feedback to product and implementation teams.

Build and lead Sparrow’s clinical operations function for reviewing medical certifications supporting leave requests and ADA accommodations. Manage the clinical review team, establish workflows, SOPs, documentation standards, training, quality assurance, reporting, licensing, and compliance processes. Resolve escalated cases, improve review efficiency, partner with Legal, Compliance, Product, and CX, and develop the roadmap for expanding the function.

Manage and process employee leave paperwork and correspondence, coordinate with external administrative contacts, document escalations, maintain internal systems, and support continuous process improvements in a fast-paced, remote environment.