Sortly
Sortly Leadership & Management
Frequently Asked Questions
At Sortly, managers lead with our RISE values in mind - grounded in being Real, Inspiring, Smart and Empathetic. They operate with a strong focus on trust through transparent communication, ownership, and development. They work closely with employees to set clear expectations, remove blockers, and provide regular feedback, while giving teams the autonomy to solve problems and drive impact.
Managers prioritize accessibility and open communication, creating an environment where employees feel comfortable asking questions, sharing ideas, and raising concerns. Through consistent 1:1s, quarterly check-ins, and real-time feedback, leaders ensure employees have the support, resources, and clarity they need to do their best work.
We also invest in developing strong people leaders by providing training, tools, and shared view on our core values to promote consistency, equity, and accountability across teams.
At Sortly, leaders share updates through bi-weekly all hands; manager cascades; department-wide standups. Employees highlight posted OKRs; written role expectations; transparent planning docs as practices that make priorities visible. As a result, employees feel confident about priorities; report fewer surprises; stay aligned with company goals.
Transparency is a top highlight: “The level of transparency and collaboration” is repeatedly mentioned across the organization. Employees value strong ownership and continuous improvement: “There’s transparency across the company, strong ownership, and constantly looking for areas to improve.”
Sortly’s leadership team sets strategic direction by anchoring decisions in customer needs, business impact, and long-term product vision. Leaders regularly communicate our strategy, roadmap priorities, and evolving market perspective so teams understand not just the what, but the why behind decisions.
We balance long-term planning with agility — staying responsive to customer feedback and market changes while maintaining a clear strategic north star. Leaders actively partner with cross-functional teams to refine priorities, stress-test plans, and ensure execution aligns with company goals.
By combining clarity, transparency, and collaboration, leaders empower teams to move fast, make informed decisions, and deliver meaningful outcomes for customers.
