Teams at Smile Digital Health

Lead customer implementations of healthcare data platform solutions by configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance. Collaborate with customers and internal teams to deliver scalable, secure solutions, support technical analysts, contribute to RFPs, manage concurrent projects, and participate in on-call support.

Leads client outcomes for major US health insurance accounts, overseeing financial health, retention, strategic expansion, renewals, and client satisfaction. Translates technical platform delivery into business value, manages scope and profitability, leads executive reviews, identifies upsell opportunities, and collaborates with Customer Success, Sales, and product teams. Builds relationships with payer leaders in Claims, Quality, and Member Experience while monitoring healthcare interoperability, FHIR standards, CMS developments, and market trends.

Technical leader designing and implementing backend features for a FHIR-based healthcare data platform. Owns high-level design, microservices, data pipelines, CI/CD, cloud deployments, and clinical reasoning components (dQM/CQL). Guides customer implementations, resolves complex technical challenges, and mentors junior developers to uphold coding and architecture standards.