Teams at SecurityScorecard

Lead customer lifecycle, retention, expansion, advocacy, and community marketing programs for a B2B cybersecurity SaaS company. Own onboarding, adoption, renewal, upsell, customer references, forums, webinars, and user communities. Partner with Sales, Customer Success, Product, and Marketing AI Ops to create signal-based campaigns, enablement materials, and automated nurture programs. Track GRR, NRR, pipeline, customer health, NPS, and engagement metrics while optimizing performance and reporting to the CMO.

Lead and modernize a global Customer Success organization for an enterprise cybersecurity software company. Responsibilities include building high-performing teams, implementing AI-enabled customer health processes, driving cross-functional accountability, managing complex enterprise customer journeys, and partnering with Sales on retention, expansion, and customer growth. The role requires strong leadership, account planning, enterprise deal experience, cybersecurity expertise, and a metrics-driven approach.

Lead the technical architecture and implementation of scalable GTM systems, Salesforce solutions, integrations, AI-powered workflows, data models, and scoring frameworks. Build advanced Salesforce applications using Apex, Flow, APIs, and custom objects; manage Workato and Zapier integrations; prototype with AI development tools; translate executive goals into technical designs; and mentor GTM engineers and administrators on development, testing, documentation, and deployment best practices.