Jobs at Second Nature

Own the automated testing strategy and frameworks across the company’s UI and service-oriented systems. Build risk-weighted coverage dashboards, API-based integration tests, CI quality guardrails, and AI-assisted testing workflows using Claude and MCP tooling. Coach engineers to own automated tests, reduce flaky tests and escaped defects, and lead the Quality Enablement practice. The role requires hands-on coding across unit, integration, contract, and browser testing while partnering with engineering, product, and platform teams.

Lead full-funnel, omnichannel growth campaigns to improve conversion, accelerate sales velocity, and increase platform adoption. Own HubSpot execution, email nurtures, lifecycle automations, testing, performance reporting, and cross-functional alignment with sales, RevOps, and product marketing.

Design and run post-sales enablement across Implementation, Customer Experience, Support, and Data Management to shorten time-to-value, boost activation and adoption, improve resident support, and standardize data flows. Build playbooks, training, knowledge bases, asynchronous content, and feedback loops; partner cross-functionally to measure program impact and drive continuous improvement.

Lead and coach a team of Implementation Managers to drive high-volume client activations, standardize workflows, track KPIs (TTV, CSAT, activation), resolve escalations, and coordinate cross-functionally to ensure scalable, successful onboarding.

Own and improve Command Center's core onboarding, activation, and enrollment workflows. Define product vision and roadmap, partner cross-functionally, drive digital transformation away from manual processes, measure impact with data, and use AI-assisted practices to accelerate delivery while enabling other teams to build on the platform.

Lead a four-person GTM enablement team to drive revenue outcomes by building enablement strategy, onboarding, manager readiness, program governance, asynchronous learning, and cross-functional launch support aligned to CRO and executive priorities.

The Engineering Manager will lead and mentor a team of engineers while driving architectural decisions and hands-on coding. The role involves managing technical execution, collaboration with product teams, and fostering a culture of excellence within the engineering team.

The Sales Development Representative generates leads and qualifies Property Manager clients through outbound calls and emails, working closely with marketing and sales teams to drive engagement and conversions.

Lead design and development of scalable, high-performance systems; write and maintain high-quality code; make architectural decisions; mentor engineers; conduct code reviews; resolve complex technical issues; collaborate with product and design; produce documentation and APIs; participate in agile processes and drive continuous improvement.