Teams at Scotch

Own end-to-end customer onboarding for a POS platform, including software configuration, hardware setup, training, troubleshooting, milestone tracking, and go-live support. Serve as the primary customer contact, coordinate timelines and issue resolution, create onboarding documentation, and collaborate with Sales, Support, Product, and Engineering. Provide customer feedback to improve the product and onboarding processes.

Source and qualify outbound and inbound liquor-store opportunities, book demos for AEs, maintain CRM data, learn the Scotch platform to speak to merchant value, and work in-office in Denver full time.

Travel nationwide to install, configure, and commission POS hardware and software. Run cabling, connect peripherals, troubleshoot on-site, test end-to-end, train staff, document installations, manage tools and travel logistics, and report status to deployment teams.