Teams at Sardine

Lead client implementations and integrations for fraud and compliance products. Translate technical and business requirements into scalable solutions, manage onboarding and implementation projects, own API and SDK documentation, analyze SQL queries and JSON payloads, and collaborate with clients and internal teams to deliver successful deployments. Provide product feedback and support multiple projects while managing timelines, risks, quality, and deliverables.

Own the Sonar product roadmap and develop infrastructure for secure collaboration, identity, investigation, and distribution across financial institutions and their AI agents. Define technical specifications, integration documentation, regulatory product requirements, success metrics, and platform architecture. Partner with Engineering, Legal, fraud and AML teams, Sales, Business Development, and institutional partners to scale API and data-sharing capabilities within financial crime compliance constraints.

Own technical and functional customer support for Sardine’s API-driven risk and payment platform. Troubleshoot complex customer issues, analyze API and web-stack problems, collaborate with engineering and third-party providers, document solutions, and advocate for product improvements. The role requires strong knowledge of APIs, cloud infrastructure, SQL, SaaS support, and fintech or compliance environments while operating independently in a remote, high-volume support setting.