Teams at SailPoint

Supports commercial enterprise sales by discovering customer requirements, aligning SailPoint solutions, delivering demonstrations, responding to RFPs, and leading Proof of Value evaluations. The role partners with sales, product, customer success, professional services, and channel teams while communicating technical and business value to IT and business stakeholders. It requires substantial pre-sales experience, enterprise software knowledge, SaaS architecture familiarity, and expertise in identity governance and access management.

Lead the Performance and Quality Frameworks team, owning scalable performance engineering platforms and shared functional testing frameworks. Drive architecture, reliability, adoption, documentation, self-service, and roadmap execution across product teams. Apply AI tools such as Cursor and Claude Code to improve test development, maintenance, analysis, and engineering efficiency. Partner with cross-functional stakeholders, mentor engineers, measure framework outcomes, and support highly distributed SaaS systems using cloud, microservices, containers, and CI/CD technologies.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.