Teams at RxBenefits, Inc.

Leads enterprise accumulations strategy, implementation, optimization, governance, and vendor integrations supporting healthcare benefits, claims, member cost-sharing, and regulatory compliance. Partners across product, technology, operations, claims, benefits, finance, actuarial, and compliance teams. Oversees roadmaps, requirements, performance monitoring, reconciliation, issue resolution, root-cause analysis, reporting, audits, and change management while serving as the primary business leader for enterprise initiatives.

Build and own workforce capacity, forecasting, and scenario models that guide hiring, coverage, account assignments, and organizational design. Maintain executive-ready dashboards and real-time visibility into workforce supply, demand, hiring pipelines, utilization, attrition risks, and workload distribution. Partner with HR, Finance, Revenue Operations, and business leaders to translate complex workforce data into actionable decisions and ensure consistent reporting and assumptions across systems.

Leads and develops Account Managers and Strategic Account Executives, overseeing coaching, performance evaluations, scorecards, client escalations, policies, and professional development. Partners with leadership to improve client satisfaction, retention, service delivery, and revenue outcomes. Supports business requirements, initiative adoption, and launches of new products and services across account management teams, employer benefit consultants, and clients.