Teams at Runway

Lead and scale Runway's Enterprise revenue segment (25-40 GTM teammates). Own new ACV and NRR targets, manage forecasting and pipeline discipline, engage C-level buyers, drive license consumption and renewals, hire and develop frontline sales managers and revenue pods, and operate revenue as P&Ls to achieve aggressive growth.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify tickets requiring Tier 2 or Enterprise escalation, and flag recurring questions for new support macros. The role requires clear written communication, process adherence, accuracy under repetitive workload, and willingness to learn the product.

Resolve high-volume customer tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted support suggestions to provide accurate responses. Identify issues requiring product judgment or creative-tool troubleshooting and route them to appropriate support tiers. Flag recurring questions for potential macro creation while maintaining speed and accuracy in repetitive, process-driven work.