Teams at Root

Provides licensed insurance customer support through inbound calls, policy transactions, coverage changes, quote guidance, troubleshooting, and education. The role requires accurate, compliant service delivery, KPI performance, problem-solving, and recommendations for improving customer experience processes and tools. Representatives must maintain an active Personal Lines License, manage complex inquiries independently, and communicate with empathy in a high-volume environment.

Leads IT audit and internal control programs covering ITGCs, application controls, security controls, SOX, MAR, SOC reviews, cloud infrastructure, data platforms, and business systems. Supervises auditors, reviews workpapers, coordinates with external auditors, evaluates findings and remediation, maintains control frameworks, and communicates technology risks to leadership. The role also partners with engineering, IT, InfoSec, and business stakeholders on risk management and audit readiness.

Senior Product Manager responsible for the vision, strategy, and roadmap of Root’s pricing platforms and rating engine. The role leads cross-functional prioritization across engineering, data science, analytics, actuarial, risk, legal, compliance, and state management. Responsibilities include accelerating model deployment, improving data services, building experimentation tools, governing APIs and event-driven architectures, reducing regulatory bottlenecks, and supporting expansion into new states and markets.