Teams at Robinhood

Investigate fraud alerts by analyzing transactional and behavioral signals, documenting evidence-based decisions, managing case volumes, escalating higher-risk cases, and identifying fraud trends. The role collaborates with product, engineering, legal, compliance, vendors, and financial crime teams to reduce customer impact and improve processes. It requires in-person attendance at least three days weekly in Denver or Westlake and includes specified hourly shifts.

Provides high-touch customer support through phone, email, and chat, helping users navigate financial products and platform features. Resolves inquiries independently, explains complex topics clearly, defuses customer concerns, and identifies trends to improve service. The role develops expertise in financial services and requires adaptability, multitasking, strong communication, and availability for a 24/7 shift model.

Reviews customer complaints to determine regulatory filing requirements under FINRA rules, performs quality assurance, prepares regulatory reports, analyzes complaint trends, builds controls and metrics, and improves compliance procedures. The role also trains contractors, drafts standard operating procedures, maps workflows, escalates high-risk cases, and supports senior management reporting and cross-functional compliance initiatives.