Teams at Rightway

Serve as primary client contact for a portfolio of accounts on the Care Navigation team. Build relationships with brokers, carriers and TPAs; monitor client health and KPIs; lead renewals, upsells and QBRs; resolve escalations; drive cross-functional collaboration; and translate data into actionable insights to improve client outcomes and retention.

Own and grow a portfolio of client accounts for Rightway’s Care Navigation product. Build relationships with brokers, carriers and TPAs; drive renewals, upsells, success metrics, reporting, and quarterly business reviews; resolve escalations; collaborate cross-functionally; and deliver product training and operational improvements to maximize client satisfaction and retention.

Manages day-to-day pharmacy benefit configuration and administration, including plan setup, copay structures, formulary schedules, coverage rules, reporting, troubleshooting, documentation, and issue resolution. Serves as the primary contact for benefit configuration inquiries and collaborates with account management, contact center, and clinical teams. Supports pharmacy associates with benefit updates, formulary maintenance, and complex configuration issues. PBM experience in benefits administration or plan configuration is required.