Jobs at Reliance Matrix

The Client Implementation Manager oversees new client installations, ensures successful implementation of benefits, manages client communications, and coordinates internally with various teams.

Serve as primary strategic advisor for middle market clients on benefits, contracts, and escalations. Build relationships, lead transitions, drive upsell and renewals, coordinate cross-functional teams, ensure compliance with contracts and performance guarantees, mentor colleagues, and manage complex projects with up to 50% travel.

The Account Consultant II manages daily client services for large accounts, collaborating with Client Managers on client strategies, project management, and issue resolution while delivering exceptional customer service.

The Account Manager manages relationships with Independent Marketing Organizations, supports annuity sales initiatives, coordinates with internal teams, and ensures compliance with regulations.

Lead intake, grooming, and translation of reporting and analytics requests into actionable requirements. Drive stakeholder sessions, define data logic and metrics, prioritize requests, enable scalable reporting solutions, support delivery and UAT, mentor junior analysts, and improve intake processes to reduce one-off requests and promote reusable, self-service reporting.

Manage medium to large scale strategic IT projects in an Agile environment, ensuring delivery on time and budget while collaborating with teams and stakeholders.

Serve as primary strategic advisor for assigned middle-market clients on benefits, leaves, ADA, and claims. Build relationships, lead renewals and upsell, coordinate cross-functional teams to resolve escalations, drive revenue growth, ensure contract compliance, mentor colleagues, and manage complex projects with advanced analytics and operational excellence.

The Absence Management Specialist manages claims between clients, employees, and healthcare providers while ensuring compliance with regulations and quality customer service.

Manage confidential accommodation requests by reviewing medical documentation, conducting interactive assessments with employees and supervisors, and identifying reasonable accommodations under ADAAA, PWFA, state law, and client policies. Serve as primary contact for employees with disabilities, coordinate with medical vendors, document cases, educate HR and staff on return-to-work and accommodation processes, and maintain HIPAA-compliant records while collaborating on continuous improvement.

This role involves adjudicating LTD claims, conducting investigations, calculating benefits, and managing claims while providing customer service in a high-pressure environment.

The Claims Examiner I processes short-term disability and paid family leave claims, ensuring compliance with state laws while managing claim investigations and customer communication.