Teams at RegScale

Provide Tier 1 and Tier 2 technical support for RegScale's CCM SaaS platform, troubleshoot and resolve customer issues, document cases in Salesforce and Jira, escalate complex problems, contribute to knowledge base content, support Customer Success Managers, and monitor SLA commitments. Role blends support and customer success initiatives and may require minimal travel.

Lead SLED go-to-market: build territory plans, pipeline, and close new state, local, and education customers. Navigate procurement and compliance (NIST, CJIS, FERPA, StateRAMP/GovRAMP), manage forecasts/CRM, cultivate executive relationships, work with partners, and represent RegScale at industry events.

Serve as a technical expert in customer engagements, driving adoption and outcomes through onboarding, training, and technical support using RegScale technology.