Teams at Rackner

Develops and executes communications supporting clinical system changes, including release updates, downtime notifications, urgent announcements, portal content, and user surveys. Manages SharePoint, MED365, and Microsoft Teams channels while creating targeted campaigns and analyzing user satisfaction and engagement. Ensures communications are timely, clinically accurate, compliant, and aligned with customer release schedules.

Lead solutions architecture for secure ServiceNow integrations with enterprise, clinical, and operational systems. Design APIs, Integration Hub spokes, mobile and disconnected-operation patterns, synchronization, and data reconciliation. Establish engineering standards, guide integration engineers, review releases, resolve technical dependencies, and represent the team in customer, architecture, and security reviews. The role requires extensive solutions architecture experience, ServiceNow certifications, DoD 8140 compliance, and an active Secret clearance.

Own and evolve a secure, cloud-native internal developer platform for a federal health mission. Responsibilities include Terraform and GitOps foundations, multi-tenant Kubernetes on AWS GovCloud, self-service onboarding, MLOps/AIOps, data lakehouse enablement, observability, security automation, compliance artifacts, documentation, and stakeholder partnership. The role requires senior ownership of production platforms and offers opportunities for technical leadership.