Teams at Quest Diagnostics

Field-based Physician Account Manager responsible for growing and retaining laboratory-testing accounts across a Colorado territory. Manages customer relationships, conducts business reviews, identifies upselling and cross-selling opportunities, resolves service issues, supports Physician Account Executives, educates customers on laboratory technologies, and ensures compliance with company policies and regulations.

Manages the Epic end-user training program from implementation through ongoing operations. Responsibilities include coordinating training policies, curriculum, schedules, facilities, LMS administration, training environments, credentialed trainers, physician education, and post-go-live programs. The role leads training staff, manages risks, supports change management, develops refresher and upgrade training, and ensures users complete required training before production access.

The Internal Account Manager drives laboratory diagnostic services sales through lead generation, outbound and inbound tele-sales, upselling, account retention, and territory growth. The role analyzes account profitability, develops sales plans, educates customers on products, supports Account Executives, and maintains customer relationships. It requires occasional local field visits, Salesforce.com usage, compliance with company policies, and achievement of sales performance metrics.