Teams at Quavo Fraud & Disputes

Lead and grow the Client Support organization, oversee technical support analysts and client advocates, own escalation management, optimize support processes and tooling (ticketing, automation, AI), coordinate with Onboarding and Engineering for go-lives and releases, and drive performance, staffing, and continuous improvement across client support.

Lead account-focused demand generation to drive qualified pipeline for financial-services buyers. Design and run ABM, digital, lifecycle, events, and sales-activated programs; align closely with Sales, Revenue Operations, and Product Marketing; measure pipeline outcomes, diagnose conversion gaps, and use AI/automation to optimize full-funnel performance.

Designs and executes thorough test plans across the development lifecycle, uncovers defects early, ensures functionality, reliability, performance and regulatory compliance, participates in Agile ceremonies, documents knowledge in Confluence, supports release readiness, investigates customer issues, and partners cross-functionally to improve product quality.