Jobs at Pyramid Global Hospitality

Supervise front desk operations, ensuring exceptional guest service, accurate check-ins, room assignments, payments, and issue resolution. Lead, train, coach, and support front desk staff while coordinating with housekeeping and maintenance. Maintain inventory, hotel programs, emergency procedures, cash handling, and communication with management. The role requires flexibility for nights, weekends, and holidays in a fast-paced resort environment.

Maintains cleanliness, sanitation, and organization throughout hotel kitchen areas. Responsibilities include operating dishwashing and pot-wash equipment, maintaining sanitation logs, recycling cardboard, conserving energy, preventing safety hazards, cleaning equipment, handling small wares, and assisting culinary teams as needed. The role requires teamwork, guest engagement, effective communication, extended standing, maneuvering carts, and lifting at least 25 pounds.

Supervises hotel food and beverage operations, ensuring service quality, cost control, productivity, inventory management, and compliance with operational standards. Communicates events and capabilities to staff, guests, departments, and clients; responds to guest needs; supports hiring and training; and assists across food and beverage outlets. The role leads by example, motivates employees, and helps achieve financial and quality goals.

Provides safety and security for hotel guests, employees, and property through preventive patrols, emergency response, incident reporting, safety-policy enforcement, and compliance with liquor laws. The role also supports security training, reviews officer reports, assists individuals needing help, and contributes to guest service. Requires flexibility for nights, weekends, and holidays, along with strong communication and teamwork skills.

Supervises hotel maintenance operations, including repairs, preventative maintenance, mechanical equipment, grounds, property assets, supplies, and contractors. Responds to guest maintenance requests, schedules and trains staff, manages performance, supports hiring, monitors budgets and capital plans, and oversees engineering systems such as HVAC, electrical, plumbing, EMS, and life safety systems.

Lead daily operations across hotel departments, ensuring service quality, guest satisfaction, efficiency, compliance, and profitability. The role supports department heads, develops SOPs, resolves guest issues, monitors labor and expenses, coordinates training, oversees safety standards, and partners with the General Manager on business strategies and revenue growth. Strong Food and Beverage leadership and Rooms experience are emphasized.