Teams at Pushpay

Provides technical analysis and strategic account support for SaaS customers. Responsibilities include troubleshooting product issues, analyzing data with backend tools, managing escalations to Engineering, supporting strategic enterprise customers, evaluating custom technical solutions, assisting pre-sales, monitoring risks, and coordinating with Product, Engineering, Operations, and Customer Success teams.

Manage enterprise customer relationships and a large account portfolio, driving retention, renewals, adoption, expansion, and upsell revenue. Lead full-cycle renewal processes, including discovery, negotiation, and closing. Provide product training and deployment assistance, communicate value, resolve customer challenges, and conduct on-site meetings. Meet quota targets through high-volume customer engagement while maintaining strong relationships and accurate CRM records.

Own retention, renewals, and expansion for a book of enterprise accounts. Drive adoption, upsell Pushpay products, deliver on quota, run business reviews, build executive relationships, and travel for on-site presentations (8–12 trips/year).