Teams at Project Expedition

Provide customer support through live chat, phone, and email for tour bookings, modifications, destinations, and travel issues. Investigate inquiries, resolve time-sensitive problems, coordinate with internal teams, and use AI tools to improve efficiency while maintaining personalized service. The role requires empathy, sound judgment, strong communication, attention to detail, and availability for an assigned full-time remote schedule.

Manage supplier onboarding from engagement to activation, serve as primary supplier contact, ensure content quality and technical integration, track KPIs, troubleshoot onboarding issues, and recommend process improvements.

Lead a client experience team, utilizing AI and technology to enhance service quality while maintaining personal interaction. Manage metrics, coach talent, and optimize support operations.