Teams at Precisely

Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot job logic, configuration, file handling, data transformation, APIs and integrations; analyze logs and artifacts; collaborate with Engineering on escalations; create knowledge-base documentation; participate in on-call rotations and continuously adopt AI tools to improve support efficiency.

Lead global delivery of AI-first end-user support, managing service desk and field teams, incident and problem management, AI-driven virtual agents and self-healing automation, KPI reporting, vendor and budget oversight, and reskilling staff to expand autonomous resolution.

Own platform-level positioning, messaging, and go-to-market strategy for the flagship data integrity platform. Lead launches, enablement, and cross-functional alignment with Product, Sales, and Demand Gen. Translate technical capabilities into outcome-focused messaging for technical and business buyers, drive pipeline impact, apply AI to accelerate product marketing tasks, and synthesize market and customer insights to inform roadmap and competitive strategy.