Teams at Postscript

Guide enterprise customers through Postscript onboarding, including SMS list growth, campaigns, automations, troubleshooting, and cross-channel marketing strategy. Ensure strong early customer outcomes, meet onboarding health targets, improve customer journey frameworks, collaborate with sales and product teams, and mentor junior onboarding staff.

Lead customer experience for a new product line: manage a book of merchants, drive adoption and expansion, build playbooks and enablement, influence product roadmap, and own data-driven reporting to scale customer success.

Serve as a technical advisor throughout the customer lifecycle, partnering with Sales, Customer Success, Product, and Engineering. Lead discovery calls, prepare demos, execute proof-of-concepts, support API integrations, troubleshoot technical issues, and create implementation content. Help ecommerce and Shopify brands expand SMS and email strategies, communicate customer needs to Product, collaborate with integration partners, and develop solutions engineering processes.